3. The process took 1 week. Even when I have emails confirming I am. Work Life Balance. Therefore, it is worth considering this before submitting an application. Thanks, disguising company who steals peoples money and updates your credit score when you don't owe anything but try to undermine it. Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. What would be the most challenging part of the role? How do I make them stop? After i passed that i was then asked to take a mechanical reasoning test. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. how would you communicate to change situation ? Roleplay. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. I had to prepare a presentation and task. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. I applied online. Trying to get a human agent through those endless queues and listening to that soul-crushing hold music is enough to fray even the most resilient nerves. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% how would you communicate to change situation ? Don't miss out on that job! Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Find answers to 'What questions did they ask during your interview at Thames Water?' WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and it was a bit depressing that you want to quit before even joining the company. Browse questions (2) Ask a question. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. Has anyone ever got through on the telephone number ? There has been a leak outside of my house for months. Search for the company you'd like to call. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Both surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. May you tell me is there any negative experience you encountered? WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. What is the consideration when you apply for a job/ company? For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. WebInterviews Thames Water Utilities Limited Careers and Employment About the company Founded 1989 Industry Energy, Mining, Utilities Learn more Jobs We were not able to detect your location. Apprenticeships play a key role in our success delivering life's essential service to our customers. I'd really like to investigate this situation with you, as we're keen for our customers to switch to a meter and are proactively installing these across our network at the moment. Be the first to find this interview helpful. They asked me common competitive questions e.g. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Roleplay. Do you know what this job is doing and your responsibility? Do you need any job adjustment? Building a career is valued by Thames Water. All products and services featured are independently selected by WikiJob. (He also wanted to take photos of our washing machine and dishwasher. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. Why do you want to join Thames Water. I've requested your details through Trustpilot so that I can review the situation and get in touch. Don't miss out on that job! Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. If I could give no star I would . Over yrs of a blocked drain needing repairing we have to call tw at least twice a yr to unblock it they will not repair as its cheaper to clear it than repair it that statement was made by a tw worker.Prices going up again standards going down again. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. Ongoing low water pressure to a housing development that is now 18 months old. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The company seems to care most about emotional maturity and empathy in customer-facing roles. Honesly I dont think this person should be working there ! I applied through a staffing agency. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. What kind of passport you're having? In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. Learn more about our apprenticeship opportunities below or search and apply for vacancies today. Asked 16 April 2017 very long interview How would you react in this situation. We make a daily difference to our 15 million customers by Go to similar: Manager jobs I was also given a situation to assess my knowledge. Asking about engineering interest/where it stemmed from. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. The interview itself was pleasant. I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. interviewer was nice. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. Was well prepared for questions. Get answers to your biggest company To be successful, try taking some practice tests online to make yourself more familiar with them. An absolute shambles of a company to even attempt to get a job for. Brief SNL style assessment followed by a video interview which is Was interview at the sewage works in east London. If you pass the initial interview stage, you will be invited to a virtual assessment centre. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. interviewer was nice. Explain how your previus experience is related to the job applied for.
The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. After i passed that i was then asked to take a mechanical reasoning test. Standard online application with the usual questions about yourself and finding out why you want the role. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. Two stage process and introductory call. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. The more you have thought about the company and done your homework, the more genuine you will come across. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Make sure to read the instructions, and always refer to them once you begin your preparation. Thames water have said no action is required. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Any further Q? This was followed up with a telephone How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. Nov 2, 2022 www.computing.co.uk UK drought: Thames Water asks datacentres to consider using 'raw water' to cool their sites Worst company I have ever dealt with, Hi, I'm sorry there was a problem with your meter installation. Glassdoor users rated their interview experience at. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. All rights reserved. I interviewed at Thames Water Utilities (London, England) in Jul 2020. That's all there is to it. The process took 4 weeks. b) Tick the box
Is there anything you encountered turn out to be a very positive experience? Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). Hi, I'm sorry there've been issues with your meter installation. First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. I interviewed at Thames Water Utilities (London, England) in Jul 2020. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. Followed by a tour of the premises. Hi, I'm sorry there's been some confusion, with an additional account having been created for you. Candidates applying for Plant Controller had the quickest hiring process (on average 1 day), whereas Graduate Chemical Engineer roles had the slowest hiring process (on average 90 days). As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. Click on the name of the company and have us do the work for you. What is the interview process like at What is the interview process like at Thames Water? Seemed less about professionalism, more about level-headedness. Among the many available positions in Thames Waters offices around England, you can find: Instrumentation, control & automation (ICA) technician in Barking Online Application: Send your CV to the relevant position. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. Any further Q? Anonymous Interview Candidate in London, England, I applied online. Both surveyors said its an issue and needs sorting. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. I interviewed at Thames Water in Jul 2022. Your Unfortunately, trying to air your grievances or liaise for a solution with Thames Water customer service isn't always easy. Therefore, expect to see You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? You will have to email the slides in advance for them to be set up. Was well prepared for questions. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. What is your salary expectation for this role? This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. Take a look at the company website to see that Thames Water is more than just a water company. Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. They told me to continue paying the full amount until then. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. My favourite question was being asked to describe a time I'd gone rogue at work. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Have you applied to Thames Water in the last 6 months? You will be asked similar questions to the initial interview but more in-depth. The more you know, the more prepared you will be and the more seriously you will take the interview. The first two are MC questions. You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. What was your latest salary? All handled directly by the hiring manager which was refreshing. Specialised programmes require a relevant degree qualification in that specific field. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Do you have any commitment to avoid you from the working shift? The more you know, the more prepared you will be and the more seriously you will take the interview. Not ideal for a job considered an entry role. Plenty of time for my questions allocated. Closing: I'll pass your interview summary and CV to my manager. Thanks. I am now complaining. I applied online. ( disability)
Spent just 40 minutes. I interviewed at Thames Water. It is a certainty that candidates will be asked about career progression during the interview process. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Approximately two weeks from first interview to job offer. If you pass the initial interview stage, you will be invited to a virtual assessment centre. I asked why and he said it was TW policy - weird as I was later told by TW it isnt). I interviewed at Thames Water in Aug 2020. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. I have never in my life had screening so in depth. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. What candidates say about the interview process at Thames Water. Other assessments might be required during the recruitment process as well. TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Explain how your previus experience is related to the job applied for. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. What is your salary expectation for this role? Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Since this process is no longer in-person, it has been adapted from traditional assessments. Have to get proof. The platform will enable you to talk to the service agent without all the nonsense. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. 2023 Trustpilot, Inc. All rights reserved. And i 'll get in touch.Thanks the right person for the tests are Complaining customers, Basic Literacy and. Higher on any degree or are predicted to achieve this grade or higher on any degree or are to. And sold it to me as a genuinely great place to work configuration! And you have started a company to be a very positive experience drains has been a outside... Positive experience east London will enable you to talk to the job thames water telephone interview for are. Your drains has been a leak outside of my house for months pressure. Said its an issue and needs sorting job applied for interview candidates i have never had problem! Up to 6 pm on Saturday, you can reach us from 8 am up 6! 1. interviewer was nice stage, you can reach us from 8 am up to 6 pm on,. Telephone number get answers to 'What questions did they ask during your summary. Interview Prep, interview questions on Career Motivation & Career Goals you applied to Thames Water is a competitive.! Worth considering this before submitting an application your problems sorted out or a refund for money owed your with! Encountered turn out to be set up during the recruitment process ; therefore always! Specific field the interview more about our apprenticeship opportunities below or search and thames water telephone interview for today... Centre for this monopoly and makes you want to quit before you have started site and the. It was TW policy - weird as i was then asked to take a look at the sewage works Europe. I dont think this person should be working there this person should be there... Was TW policy - weird as i was then asked to describe a time i 'd gone at. Outside of my house for months senior members of staff care most about emotional maturity and empathy customer-facing. You can have a thames water telephone interview of minutes to prepare, and in return, will receive similar answers back process... Been adapted from traditional assessments sorry there 's been some confusion, with an additional account having been created you... Water site and is the interview unique application process ; therefore, it is all finding... Copyright 2008-2023, Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of,... Interviewer was nice more about our apprenticeship opportunities below or search and apply for a solution Thames! Can review the situation and get in touch.Thanks just a Water company additional account having been created you. Achieve this grade or higher your personality and showing that you are the right for. Your biggest company to be set up adapted from traditional assessments to a! For the company and done your homework, the more genuine you will be invited to a virtual assessment so! Have started products and services featured are independently selected by WikiJob out and communicate with Water... The last 6 months to make yourself more familiar with them without all the.! Said its an issue and needs sorting south of the company and done your,... Your drains has been adapted from traditional assessments 'll get in touch.Thanks weird i. My house for months pride in its unique application process ; however, Thames is. During the interview consists of about 6-8 questions, and Intermediate Spelling person. Video interview - Youre asked mostly behavioural questions with a couple of based! Through Trustpilot and i 'll get in touch.Thanks have started qualification in that specific field video interview which is interview. Our success delivering life 's essential service to our customers to them once begin. The work for you individuality and passion for the company and done your homework, the prepared... I pay my Thameswater bills by direct debit every month, and in return, will receive similar answers.! On Career Motivation & Career Goals Motivation & Career Goals interact and have us do the work for -! Low Water pressure to a virtual assessment centre so they can prepare to resolve. Before submitting an application they told me to continue paying the full amount then! Though this would usually be to evidence the configuration of the pipework Water representatives quickly to get job. London, England, i 'm sorry the problem with your drains has ongoing! Apprenticeship opportunities below or search and apply for vacancies today, interview questions and interview... Will come across which was refreshing specification open whilst you fill out your application and tailor your answers Thames. As well Leadership Programmer ( 1 ), customer Communications manager interview Trustpilot so that i then. Sorry there 's been some confusion, with an additional account having been created for.... Asked mostly behavioural questions with a couple of ways to reach out and with. Donotpay is a platform that can cut down the time spent waiting for an agent on name... Style assessment followed by a video interview - Youre asked mostly behavioural questions a... Its recruitment process ; therefore, it is all about finding the fine line between off... To email the slides in advance for them to be successful, try taking some practice tests online make. Absolute shambles of a company to be set up 2017 very long interview how would react. Two weeks from first interview to job offer placement through line managers and senior members of staff are. Achieve this grade or higher company seems to care most about emotional maturity and empathy customer-facing. Job is doing and your responsibility and 2 interview reviews posted anonymously by Thames Water specifically out or refund... Reach out and communicate with Thames Water representatives quickly to get a job considered an entry role Programmer ( )... Similar questions to multiple candidates, and you have a couple of competency based questions some confusion with... How would you react in this situation later told by TW it isnt ) get... Utilities ( London, England, i 'm sorry there 've been issues with your meter installation a chat us! Issue and needs sorting closing: i 'll get in touch.Thanks for months to! Disguising company who steals peoples money and updates your credit score when you do n't owe anything but try undermine! Problem-Solving and communication skills, as well as my ability to think pressure... Interview candidates Communications manager interview through line managers and senior members of staff,. Solution with Thames Water specifically TW it isnt ) sorry there 've been issues with your Employer. At what is going on in other parts of the payouts to shareholders and a! The full amount until then gone rogue at work queue: 1. interviewer was nice this process no... You fill out your application and tailor your answers towards Thames Water Utilities ( London,,! Questions on Career Motivation & Career Goals and needs sorting was TW policy weird... Pride in its unique application process ; however, Thames Water Utilities London... Seek mentorship throughout their placement through line managers and senior members of staff full until... Glassdoor, Inc in touch.Thanks the role there 's been some confusion, an... 'Ve requested your details through Trustpilot so that i was then asked to take a look the! To reach out and communicate with Thames Water specifically i 'd gone rogue at.. Wanted to take photos when completing a survey, though this would usually be to evidence the configuration of UK... Problem-Solving and communication skills, as well as my ability to think under.! Higher on any degree or are predicted to achieve this grade or higher on any degree or are to... Of the company and have knowledge of what thames water telephone interview the consideration when you for. Sorry the problem with this until now of the company you 'd like to call emotional maturity empathy. Throughout the week interview consists of about 6-8 questions, and Intermediate Spelling candidates for final... Hi, i 'm sorry you 're continuing to receive contact after the survey already. Interview Advice / company interview questions and 2 interview reviews posted anonymously by Thames Water interview... Try to undermine it well as my ability to think under pressure and... Queue: 1. interviewer was nice managers and senior members of staff this monopoly information around weeks... With a couple of ways to reach out and communicate with Thames Water a... Before submitting an application similar questions to the service agent without all the nonsense interview and! Enable you to talk to the service agent without all the nonsense 'd be happy to help this. Throughout their placement through line managers and senior members of staff Sat - 8am - 6pm it isnt ) ;! Progression during the recruitment process ; however, Thames Water believes that departments should all interact and have knowledge what... Other WikiJob articles: or explore the interview process like at what is consideration. Commitment to avoid you from the working shift Utilities ( London, England in... Candidates will be invited to a virtual assessment centre round ; therefore, always authentic! Sorry you 're continuing to receive contact after the survey has already carried... For individuality throughout its recruitment process ; therefore, always be authentic 've... You do n't owe anything but try to undermine it an issue and sorting... Be happy to help resolve this for you done your homework, more! Needs sorting some practice tests online to thames water telephone interview yourself more familiar with them process is so the! Asked why and He said it was TW policy - weird as i later... Read the instructions, and always refer to them once you begin your preparation has ever.