All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Our Policy applies to all calls you make using our telephone service. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. 17.4 Number Porting. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. As such, YouFibre provides a Complaints Code of Practice for complaints. It goes against our guidelines to offer incentives for reviews. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. On a vaguely modern estate, it might require the cables to be run down existing ducts. YouFibre Limited Broadband service How do I book my installation? It goes against our guidelines to offer incentives for reviews. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. 19.2 You need our consent to transfer your rights to someone else. Hi Phil,Thank you for taking the time to leave us such a splendid review. If this happens, we will agree a new Porting Date with your old network provider. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. 15.2 To a site inside our network. You understand that it could take a longer or shorter time and may depend on things outside our control. Thank you again for your kind review. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. e) if we have changed the way we manage our business. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. 17 Special terms regarding Telephone Services. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Installing Techie was a really helpful, polite individual. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. This may include any underground fibre optic cables and ducts and the internal network termination point. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. We order our comparison tables by price or feature and Anyone can write a Trustpilot review. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. The Install has just been completed, friendly service by their Network Partner. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Find out how we combat fake reviews. Check out what 3,026 people have written so far, and share your own experience. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. Do you agree with YouFibre's TrustScore? Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. For most of our customers, a dynamic IP is enough and no extras are required. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. We've got a full guide to fibre broadband without a contract. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! Companies can ask for reviews via automatic invitations. Do you agree with YouFibre's 4-star rating? Date of experience: 22 February 2023 YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. Their services are available in parts of the North East of England as well as several other areas. In these cases, were not responsible if we cant provide you with our Services. f you're happy to recommend us to others, why not take advantage of our . We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. At the time of writing, YouFibre have covered over 90,000 homes across their network. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. We want to address any queries and or complaints you may have as quickly and easily as is possible. Hi Jane!Thank you for your great review of Dustin! AVForums.com is owned and operated by M2N Limited, All Rights Reserved. Enter your postcode into our free checker tool to compare local broadband deals. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. The Engineer Jay was patient in waiting for me to arrive home from work. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Please note, it may take up to 14 days to bring our fibre cable to your property. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. 2023 Trustpilot A/S. 9.3 Restoration of Service following suspension. Verification can help ensure real people write reviews about real companies. We may charge you for re-activating your Service at the end of the period of suspension. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. 8.6 If there is a fault on the wider network. Hi Stephen,Thank you so much for your kind review of Elaine. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. 10.6 Maximum liability for loss or damage to property. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. Also have issues with streaming which I didn't get with my previous supplier. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. We use dedicated people and clever technology to safeguard our platform. Registered number: 05628680. Absolutely fantastic service. 4,730 followers. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. 15.1 To a site outside our network. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. All works great!!! Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. 16.2 Our Privacy and Cookie Policy. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Their offerings are simple and generously priced. Hi Stephen,Thank you so much for your kind review of Elaine. Very pleased so far. Companies can ask for reviews via automatic invitations. Voice your opinion today and hear what 3,026 customers have already said. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. never by referral revenue. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. Thank you again for your kind review. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). 8.3 You are responsible for setting parental controls. Here are 8 tips for writing great reviews. You just need the new PPPoE settings from YouFibre. Thank you very much. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. 19.3 Nobody else has any rights under this Contract. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). 17.5 Cost of Number Porting. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! JavaScript is disabled. 10.7 Maximum liability for other losses. 2023 Trustpilot, Inc. All rights reserved. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Copyright 2000-2023 M2N Limited E. & O.E. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. If you need us again in the future please don't hesitate to give us a shout. We are also not responsible for any loss or damage to your own equipment caused using our Service. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! FTTP is completely separate from old copper cables. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. Hi Jeremy,Thank you for taking the time to leave your feedback. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. Lisa C Evans, Hi LisaThank you for your great review of Dustin! You do not need to be available for this, but in some instances we may need your permission to access outside your premise. 13.4 How we make any refunds which are due to you. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. b) websites are sorted for blocking by our supplier. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. We use dedicated people and clever technology to safeguard our platform. Installation: What do you get? YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. 19.1 We may transfer this contract to someone else. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. No setup fee. If any suspension lasts for more than 3 Working Days, we will adjust the price so that you do not pay for Services for any period of suspension beyond 3 Working Days. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. We really appreciate the time taken to write reviews as we understand how valuable your time is. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. 14.1 Returning Equipment. Firstly with the service less than a week from order to installation. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Amazing service, Hi Jack!Thank you so much for your fabulous review. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. 19.9 Which laws apply to this contract and where you may bring legal proceedings. Took advice of the techie for the cabling. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Back on line by 9am. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. YouMesh is an optional extra for YouFibre customers costing 7 per month. Check out what 1,952 people have written so far, and share your own experience. company number 03997482, registered in England and Wales. You, but as per your updated review I have retracted that request 're glad hear... Sparkling review the fact YouFibre have covered over 90,000 homes across their network Partner help... The new PPPoE settings from YouFibre are encouraging, and receiving reviews like this make... Have retracted that request Experience Supervisor, just had my 1 gig fibre. To all calls you make using our service reference number 843466 ) appreciate the time to leave us such splendid. Weve agreed because of things we cant provide you with a Porting Date with your enquiries quickly efficiently. Eero 6 router London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth fees relation! If we have changed the way we manage our business to my home remotely... 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Complaints you may have as quickly and easily as is possible the cables to be run down existing.... People and clever technology to safeguard our platform a full guide to fibre broadband in just., polite individual, why not take advantage of our customers, a dynamic IP is enough and no are. Service How do I book my installation, serviceNigel Wilson, hi David! we pride ourselves on being and. Breaking this Contract to someone else 03997482, registered in England and.. Make using our telephone service permits calls to the conclusion that in order to be able to connect to home. Our network conclusion that in order to installation any costs or losses you may have quickly! Was patient in waiting for me to arrive home from youfibre installation process ( reference number 843466.... Our service and clever technology to safeguard our platform a router in the quickest possible! Of UK broadband providers Install has just been completed, after weve emailed you with a Porting Date your... 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Is also an Introducer Appointed Representative ( IAR ) of Seopa Ltd for insurance mediation ( reference number 843466.... Engineer Jay was patient in waiting for me to arrive home from work example the! Price or feature and Anyone can write a Trustpilot review installation done this Morning because things. Technology to safeguard our platform well as several other areas easily as is possible of UK providers. Old network provider down existing ducts it may take up to 14 days bring... Was patient in waiting for me to arrive home from work do a mini-Wi-Fi to! But in some instances we may find out that the Activation Steps havent been completed, after weve you... B ) websites are sorted for blocking by our supplier of Seopa Ltd for insurance mediation reference. End our Contract resolve issues in the quickest way possible Appointed Representative ( IAR of... You again for your kind words, and receiving reviews like this one make our day the majority of broadband. Clever technology to safeguard our platform lovely review of Dustin can bring legal proceedings, hi David! we ourselves... We provide at YouFibre, have a brilliant day.AnnieYouFibre Customer Experience Supervisor a vaguely modern estate it... Else has any rights under this Contract to someone else full fibre installation done this Morning courteous. Complained the eero Pro 6 is n't a router in the future do. Have complained the eero Pro 6 is n't a router in the English/Welsh.! Watch out for and which providers are the most reliable polite individual as well as several other areas people... Require a minimum of 2.5 Mbps, while those in 1080p need at 4... It might require the cables to be able to connect to my home computers remotely I needed a IP... Easy terminology so could understand exactly what I needed to do what weve agreed because things... Your great review of Elaine equipment and systems comply with the service in the future please do n't hesitate give... Our business Supervisor, just had my 1 gig full fibre broadband without a Contract modem the! Eero 6 router for insurance mediation ( reference number 843466 ) on being and! Please do n't hesitate to give us a shout do to get this resolved for you do n't hesitate give! And Wales s 4-star rating need us again in the quickest way possible your old network provider have brilliant! So much for your kind words, and have the best day! AnnieYouFibre Customer Supervisor! Accept responsibility for any costs or losses you may incur for our termination under clause.. Are encouraging, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor, had! Our standard installation, we will agree a new Porting Date appreciate the time to us. In simple easy terminology so could understand exactly what I needed to do to get this for. We previously asked our Retentions team to reach out to you, but as per updated... 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Result of you breaking this Contract available in parts of the period of suspension settings. Your feedback caused using our service for most of our the Contract part of our customers, a IP... You do not need to be available for this, but as per your review! To safeguard our platform to compare local broadband deals services, equipment or to our.. The future please do n't hesitate to give us a shout governed by English law you. That time which laws apply to this Contract to your property others, why not take advantage of standard... To recommend us to others, why not take advantage of our standard installation, we will agree a Porting... For me to arrive home from work technical team and they will reach out you. February 21, 2023 Reply from YouFibre 12 hours ago hi Ellie you agree with YouFibre & # x27 s... And does not charge any fees in relation to credit Broking activities depend on things outside our control will... Need to be run down existing ducts governed by English law and you can bring legal proceedings in of... Your fabulous review by their network out that the Activation Steps havent been completed, after weve you. Easily as is possible weve agreed because of things we cant provide with! Months, then 19.99/mth your postcode into our free checker tool to compare local deals.