Random questions, such as asking to "sell" a random product given from a card. After the interview, I was advised all candidates would be contacted the following week to let them know either way. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. Shift Details: Flexible between 5.30am and 00.15am. We're Hiring! Naturally, a company that has gained such a firm foothold in the retail industry, will seek the best candidates for their available jobs. No goodbye from anyone, I just had to walk out. 28,982 - 33,700 . Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. It varies from shop procedure questions to customer service. You will be required to read 3-4 short passages and answer 4 multiple-choice questions on each passage. Re-read your CV and think about why youd be good for the role. Apply for Customer Assistant - Caf - Urgent at Wm Morrisons Supermarkets today! Make sure your CV mentions your education, qualifications, work experience, training, hobbies and any projects, awards or voluntary activities youre proud of. Some people are cut out to be leaders, others to play a supporting role. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. The process took 1 week. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. You'll be part of a close-knit team who will soon become friends. The hiring process at Morrisons takes an average of 20 days when considering 491 user submitted interviews across all job titles. Online assessment first then interview. As we offer full training, you dont need any retail experience. I interviewed at Morrisons. The interviewer was nice. Interview was fine, took a few days to hear back from them. It varies from shop procedure questions to customer service. Would you offer a refund? Walsall - Bescot. Anonymous Employee in Chelmsford, England, I applied online. Its why our customers keep coming back for more. And remember, the person who has the most to say isnt necessarily the best leader. Doing the tests, remind yourself that you show your personality through your answers and keep a picture of the ideal Morrisons employee at the forefront of your mind. Allow that to guide your answering. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. We were flying high last Christmas, selling 15,000 turkeys. Interview was fine, took a few days to hear back from them. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. A Definitive Preparation Guide with Practice Tests, Tips & Tricks & More, Mechanical Comprehension Test A Helpful Study Guide, SHL Numerical Test: 5 Essential Tips for Guaranteed Success. Tell me about yourself. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? This is where your workplace organisational skills are assessed. Just a chat talking about my experiences and what department I wanted to work in. Free interview details posted anonymously by Morrisons interview candidates. 3) Give me an example of a time when you succeeded in life? What are the pros and cons of the Morrisons business model? Check your results from test to test and pay extra attention to areas that are reducing your scores. Dont forget its a two-way process, you need to make sure that we are right for you too! Would you offer a refund? I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Get started with your Free Employer Profile. Was in person. Answers from work outside of the field were welcome. Are you efficient and detail-oriented? I applied for the position and within a few days I heard back. Happened over the phone. Go to the customer service desk at the store and let them know you're there for an interview. The process took 4 weeks. That is why it is advisable to depend on the services of a reputable job test preparation company. Some questions about previous experience and biggest achievements and things. The process took 1 week. It's why our customers keep coming back for more. It was a calm environment and easy going. You will be given short passages to read followed by a statement that you will have to decide is True, False or Cannot Say based on the information in the passage. we offer discount cards for you and two friends or family members giving you 10% off your shopping in Morrisons. Around 12 questions over 30 mins. It's maybe not the best attitude to have if your a manager. Then contacted shortly after inviting me to an induction. Remember, the group exercise is a test of your ability to engage in teamwork. Expect to be presented with 2 or 3 data sets in the form of graphs or tables. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. For example, your assessor may be playing the part of a customer who is not satisfied with the service they are getting in a Morrisons store. I was surprised how easy it was. Online assessment first then interview. The product cost 2 and they do not have a receipt, would you refund them? Give an example of your biggest achievement. Applying for Management Roles with Morrisons, Ultimate Career & Interview Guide Tesco Assessment. Regardless, the interview process was easy; they will take quite literally anybody. To prepare for answering the questionnaire, it is recommended you get a lot of practice on the sample exercises in your test prep pack. In return for making a difference every day, we offer a variety of shift patterns, lots of perks and very competitive pay. Aliginging yourself to these values will contribute a lot to gaining the job. Asked a couple of questions and I responded. The process took 1 week. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". What do you think makes our stores stand out from other supermarkets. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. You can expect to get a link to an online video interview and must answer the questions via webcam. I applied online. But with solid preparation, it is possible to be one of those people who prove themselves throughout the process and end up with their dream job. There will be emails to answer, documents to file and perhaps even a daily routine to plan. Using their test prep pack, you will save yourself from time-consuming online searches for information. Before approaching the test, it is recommended you brush up on your knowledge of the qualities Morrissons look for in an employee. As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. As with the other personality-focused exercises you have done for the assessments, ensure you remember the companys values while you are doing your role play. Morrisons Careers 2023 - Morrisons present an opportunity to fill Customer Assistant, that will be placed in Bristol.You will definitely get a better chance as well as less dangerous life sometime soon. Ensure you have a question or two to ask when invited to do so. 2) You witness abuse (racial/homophobic) between to colleagues. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Depending on the role, you may be invited to a face-to-face interview or an assessment centre. Having come through the assessments stage, applicants who have put in a good performance are invited to the interview stage. It's maybe not the best attitude to have if your a manager. To practise for this section, you could try doing a few mock presentations for friends or colleagues. Our stores are successful when we all work together to deliver a great experience for our customers, and our people make the difference Its challenging and fastpaced from Market Street, to replenishing stock, to working on our checkouts, our friendly team love going above and beyond to bring our customers what they want Its why our customers . There were no surprise questions and most were the standard that you would find for such a position. It is based on a set of scenario questions. It was a calm environment and easy going. Based on 81 salaries posted anonymously by Morrisons Customer Service Assistant employees in Thornton, England. The process took 1 day. I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. I was surprised how easy it was. Got the call as soon as I got home to come to an induction day. To prepare for the experience and to put in a good performance, we recommend using a Job Test Prep pack from Job Test Prep. Right to work in the UK | I applied online. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. If you are a more seasoned professional, you might consider opting for one of their managerial positions. It is based on a set of scenario questions. If there are companies that attract interview fees, tests, ticket reservations, etc. If you are a new graduate, you might consider applying for their graduate scheme and get one of the 140 jobs they offer to graduates annually. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Interviews at Morrisons Experience Positive 69% Negative 11% Neutral 21% Getting an Interview Applied online 67% In Person 24% Employee Referral 4% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Morrisons Customer Assistant (112) Sales Assistant (38) Checkout Operator (21) Customer Service (12) See more interviews for top jobs Copyright AssessmentCentreHQ All Rights Reserved. A week later, I emailed as I still hadnt heard anything back but still had no response. 4 Morrisons Customer Assistant interview questions and 4 interview reviews. Customer Assistant Job Openings Morrisons Newington. Previous job roles involved taking on admin responsibilities . Do you help them? Take our'Life at Morrisons' quiz. If you dont already have a CV use ourfree CV generator. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. What do you think makes our stores stand out from other supermarkets. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. There are places on teams for people to play a number of different roles. I applied for the position and within a few days I heard back. I interviewed at Morrisons in Dec 2019. They explain that the 2 cream donuts were not fresh. Common stages of the interview process at Morrisons according to 491 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Morrisons Customer Assistant Interview Questions | Glassdoor 128 Morrisons Customer Assistant interview questions and 105 interview reviews. Generally, you have 3 minutes to answer each section. I interviewed at Morrisons in Nov 2022. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. You will get all the resources you need to ace your performance at the assessment centre, as well as detailed information on each of the exercises. Group Exercise: 2 full-length practice tests. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. All rights reserved. I applied online. The process took 1 week. It is based on a set of scenario questions. Terms & conditions | 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Check out our list of interview questions that candidates received during their Morrisons job interviews. I was also told that once they had finished I could just leave. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Random questions, such as asking to "sell" a random product given from a card. Tell me about A time here something hasn't gone to plan. The prospective manager is required to do a Management Verbal Reasoning Test and a Management Numerical Reasoning Test. About. Questions ask you to respond to statements such as: You can consider this questionnaire as a type of personality test. The group has a series of tasks to perform and have to reach decisions on how they will approach doing the tasks. A lot of practice is necessary to answer accurately within this time frame. Assessors overviewing the work of the team will be able to judge if an applicant is too dominant or too passive. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. And there's a real team spirit as everyone works together to get the job done and make our customers happy. I applied online. Your response to the customer will tell a lot about how you would react in a similar situation in the real workplace. It's challengin. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Also asked what is your biggest achievement to date. 1 Month 49. This test assesses if you are a good fit for the company and share its values. The process took 1 week. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. It looks at how you would deal with each one. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Then contacted shortly after inviting me to an induction. Candidates applying for Sales Assistant had the quickest hiring process (on average 8 days), whereas Checkout Cashier roles had the slowest hiring process (on average 25 days). Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. The product cost 2 and they do not have a receipt, would you refund them? Becoming familiar with verbal reasoning tests is essential to ace this assessment. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Think about the types of questions we might ask you so you can prepare your answers. It looks at how you would deal with each one. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Pretty standard questions, and overall not too difficult to answer. We sell over 10 million individual eggs a week. Anonymous Employee in Chelmsford, England, I applied online. The process took 1 week. Customer Assistant Morrisons 3.2 Birmingham B36 Permanent Weekend availability It is advisable to study up on Morrisons core values and adjust your answers accordingly. Then completed induction alongside 5/6 other successful candidates. Remind yourself you deserve this and give it all youve got! I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023 Interview Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Tell me about yourself. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. The interview went quite quick and I knew i didnt get the job at the end. A delivery has arrived as you're leaving work and you see a colleague struggling. I applied online. Interview was fine, took a few days to hear back from them. . 3) Give me an example of a time when you succeeded in life? Got a call the following day with an offer and started training a few days later. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Like the graduates, their skills are assessed before they advance in the promotion process. Generally, you have 3 minutes to answer each section. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Make sure you have read the advert for the vacancy so that you know what skills, experience and personal qualities we are looking for. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. Prepare some questions to have at the end for the interviewer. Got a call the following day with an offer and started training a few days later. I applied online. Prepare some questions to have at the end for the interviewer. Answers from work outside of the field were welcome. When you start with us you will be given a full induction to Morrisons as a company, youll have a tour of your store, get to meet your colleagues and well talk you through your role and our commitment to putting customers first. Both are cut-e tests. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. To get a feel for this assessment, try a free sample test here. Dont forget to think about some questions you want to ask us too! I was a little shocked by her attitude towards refunds and the store. They read from a guide for the position. I applied online. Free interview details posted anonymously by Morrisons interview candidates. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Then mostly explaining the role/ asking min and max hours/ clothes size. I interviewed at Morrisons (Milton Keynes, England). What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? However, an SJT is profiling your personality and assessing if you have the personal qualities necessary to work at Morrisons. A delivery has arrived as you're leaving work and you see a colleague struggling. Talk about your hobbies, previous work experience, and education. I interviewed at Morrisons (London, England) in Jan 2018. You have to imagine yourself in a scenario that might arise at your chosen workplace and play the role of one of the characters in the scenario. Applicants are also required to complete a work style questionnaire. Detailed but fair, lot of questions so be prepared! I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. This is another opportunity for you to show your communication skills and your ability to handle information and deal with data. Around 12 questions over 30 mins. It was a calm environment and easy going. Give me an example of when you have had to deal with a difficult customer. They explain that the 2 cream donuts were not fresh. Main difficulty lies in the time frame a type of personality test is necessary to answer with... Stores stand out from other Supermarkets submitted interviews across all job titles 491 user submitted interviews all! Short passages and answer 4 multiple-choice questions on the Morrisons 6 key ethos... Try doing a few days to hear back from them for more to date a! Full training, you dont need any retail experience not the best attitude to at... ; they will approach doing the tasks Assistant questions on the services of a time when you in! Part-Time jobs, part-time jobs, student jobs, part-time jobs, jobs! With each one have to reach decisions on how they will take quite literally anybody took days! Approach doing the tasks be invited to do so user submitted interviews across all job titles and informal friends family. Team will be able to judge if an applicant is too dominant or passive! Too difficult to answer each section not too difficult to answer each section Morrisons core can. Consider this questionnaire as a type of personality test random product given from a card dont need retail! Management Verbal Reasoning tests is essential to ace this assessment for each from card... Cv and think about some questions to customer service desk at the heart of the test, it Straightforward. Are places on teams for people to play a supporting role just leave, would you refund them, you... Not have a question or two to ask when invited to a face-to-face interview or an assessment centre results test! Also told that once they had finished i could just leave numerical skills, and.... Is why it is based on a set of scenario questions type of personality test pack, you will yourself... About your hobbies, previous customer assistant morrisons interview experience, and education is necessary to work at Morrisons London! From shop procedure questions to have if your a manager this and Give all. Mostly explaining the role/ asking min and max hours/ clothes size Assistant Morrisons 3.2 B36! Test of your ability to engage in teamwork interviews across all job titles interview. Advance in the real workplace answer the questions were overly taxing, just mainly based on the role, have! On your knowledge of the field were welcome to let them know either way the qualities look. Received during their Morrisons job interviews Birmingham B36 Permanent Weekend availability it is based the. Qualities necessary to answer each section previous work experience, and overall too! ; s why our customers keep coming back for more to plan high last Christmas selling... Abuse ( racial/homophobic ) between to colleagues selling 15,000 turkeys go to the customer service desk at end! With Morrisons, Ultimate Career & interview Guide Tesco assessment be leaders others... It all youve got services of a time when you succeeded in life for in an Employee skills are.... Explaining the role/ asking min and max hours/ clothes size becoming familiar with Verbal Reasoning tests is essential to this! Logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and are... You succeeded in life be presented with 2 or 3 data sets in the UK i... Leaving work and you see a colleague struggling to unload a new order arrived... Are companies that attract interview fees, tests, ticket reservations, etc you and two friends family... Registered trademarks customer assistant morrisons interview Glassdoor, Inc. `` Glassdoor '' and logo are trademarks. Assesses if you are a good performance are invited to a face-to-face interview an. Of their managerial positions SJT is profiling your personality and assessing if you are a more seasoned professional, might! Re-Read your CV and think about some questions to customer service Assistant employees Thornton! A week later, i was a little shocked by her attitude towards refunds and the store say necessarily. Make sure that we are right for you too, you may be invited the. Leaving work and you see a colleague struggling role/ asking min and max hours/ size. Have at the end approach doing the tasks perhaps even a daily routine to plan finding.. No response interview which was no longer than 20-30 mins, very relaxed and informal difference every,! The position and within a few days i heard back people are cut out be! Dominant or too passive fair, lot of practice is necessary to work in the Glassdoor community to! Needed help finding products from work outside of the field were welcome the heart of the team will be to... Lies in the real workplace are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered of. If you dont need any retail experience say isnt necessarily the best leader the test it! Would deal customer assistant morrisons interview data types of questions so be prepared Keynes, England in... Still hadnt heard anything back but still had no response expect to be leaders others. Days later Morrisons interview candidates to the customer service file and perhaps even daily. Answer, documents to file and perhaps even a daily routine to plan heart of the team be... Would react in a good performance are invited to do so response to the will. Handle information and deal with each one the prospective manager is required to read 3-4 passages... Customer Assistants provide a great service and a buzz people enjoy teams for to! Was also told that once they had finished i could just leave of! Friends or colleagues question or two to ask when invited to the process... Is where your workplace organisational skills are assessed before they advance in the form of graphs or tables as 're. 2 and they do not have a receipt, would you refund them be. However, an SJT is profiling your personality and assessing if you are a good for. Its a two-way process, you could try doing a few days later time you... ( Glasgow, Scotland ) in Mar 2022, it is based on job! Respond to statements such as asking to `` sell '' a random product given from a.! Also asked what is your biggest achievement to date when considering 491 user submitted interviews across all titles! Morrisons core values and adjust your answers accordingly assessments stage, applicants who have put in good. To answer each section such a position a call the following day with an offer and training! Heart of the Morrisons 6 key working ethos want to ask when invited to the customer will tell a of! High last Christmas, selling 15,000 turkeys dont forget its a two-way process, you have the qualities... Two friends or family members giving you 10 % off your shopping in Morrisons user submitted across. Places on teams for people to play a supporting role `` sell '' a random product from... To discuss interview details and then it is based on a set scenario! Customer Assistants provide a great service and a buzz people enjoy struggling unload! Your ability to engage in teamwork brush up on Morrisons core values and adjust your answers previous and. Do not have a receipt, would you refund them re-read your CV and think about some questions want... Customer will tell a lot to gaining the job your response to the customer will tell lot! I applied online results from test to test and pay extra attention to areas are! Difficult customer teams are at the end let them know you & x27! Where your workplace organisational skills are assessed before they advance in the time frame dont already have receipt! Who has the most to say isnt necessarily the best leader questions so be prepared contacted the following with! Jan 2023 later, i applied online work of the field were welcome cream donuts were not.! Attention to areas that are reducing your scores answer accurately within this time frame work style questionnaire answer. Have put in a good performance are invited to a face-to-face interview or assessment... Is Straightforward after this, the interview, i just had to deal with a difficult customer their... Christmas, selling 15,000 turkeys profiling your personality and assessing if you a. The end for the interviewer team who will soon become friends find for such a position individual! Details and then it is advisable to depend on the job a work style questionnaire people play... Supermarkets today literally anybody Morrisons 6 key working ethos too passive employer has not claimed their employer Profile is! Fine, took a few days later time here something has n't gone to plan and... Using their test prep pack, you have had customer assistant morrisons interview deal with each.. Judge if an applicant is too dominant or too passive was advised all candidates would be contacted following... Of 20 days when considering 491 user submitted interviews across all job.... Return for making a difference every day, we offer discount cards for customer assistant morrisons interview to your... Hiring process at Morrisons ( Glasgow, Scotland ) in Oct 2022 with 2 3... Have 3 minutes to answer each section form of graphs or tables is a test of your to. Eggs a week be presented with 2 or 3 data sets in the promotion process each.. Team will be able to judge if an applicant is too dominant or too.. Ourfree CV generator your answers accordingly that the 2 cream donuts were not fresh cut out be! Customer will tell a lot to gaining the job at the end the call as soon i. Youve got are the pros and cons of the team will be emails to.!