Add the most recent copy of your Suddenlink bill. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. Don't cancel your current service until we install your new service; The field tech will activate your service and show you how to use your new equipment; Our field techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access; Good to know: Want to opt in or out of getting certain messages from us? While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. Suddenlinks recent glitches have made phone service anything but reliable for many of its customers. Once youve selected the services and plans you want, continue the check-out process online or call Suddenlink at. Community Phone is a landline service provider that is efficient, reliable, and consistent in providing service without hidden charges, expensive bundles, and contracts. For more information on our methodology, check out our How We Rank page. But real-time advice is always our preference. You could cancel service in two ways: online or on the phone. Will I be charged an Early Termination Fee on Suddenlink? That way, you can track all your recurring charges and locate the ones you forgot about. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. Cloudflare Ray ID: 7a10c1ed1815a023 Customers have filed Suddenlink complaints, many of which have to do with billing issues. It offers a range of services including high-speed internet, cable television, broadband phone, advertising, and home security. If youre moving to a new address, Suddenlink makes that easy for you. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} Need help? Ask what hidden fees you might face as a result of cancelling your service. Unfortunately, the answer is noSuddenlink doesnt offer any free trials. Available dates will be white squares. Get online support for your cable, phone and internet services from Optimum. to cancel your appointment? If you cancel your services before the current billing period ends, Alternatives to Suddenlink Internet Service, Internet download speed from one to 940 Mbps, Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. At 5pm I called the automated system and it said that he would be arriving between 4:45pm and 5:45pm. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When You Suddenly Don't Care Anymore. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. Fiber installations may take longer and may require the technician to visit your home the day before the appointment to evaluate your installation needs. Save your document. Get your phone devices ready for the switchover and wait for the number porting to complete. When the cancelation is processed, our app will send you a notification. Note:If you do not know your Suddenlink account number, click onsuddenlink.net, navigate to My Account located at the top right corner and sign in. Curious what other providers are in your area? Problem: The "online" LED light never turned on. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. ), Someone 18 years or older will be present for the duration of the visit, All gates and fences are unlocked as the technician may need to access the inside and outside of your home, All your equipment (cable boxes, modems, etc.) Read on to learn how to cancel a Suddenlink subscription and switch to Community Phone! Fees to Cancel Your Account with Suddenlink. If you feel like you can find a solution without a rep, try searching the Suddenlink help page. . Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. She asked to put me on hold and went to put herself on mute to talk to another employee about where the tech was. Now, you can request the cancellation of your service. Community Phone does not bundle your landline with expensive services you dont need. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You can also renegotiate your contract with Suddenlink here to reduce your monthly bills. Their customer support is available 24/7 to attend to your problems or enquiries. Review the available internet, phone, and TV packages. Appointment was set for 07JUL2020 0800 - 1100 07JUL2020 Approximately 1010 Suddenlink Tech arrived (a Contract Installation Tech, however, representing Suddenlink). In other cases customers just find it very hard to cancel their account and when they do they are facing significant fees that they were not warned were a part of their original service contract. Need to schedule a service appointment? Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Best of the Best. We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}. Attach the label One return label must be attached per box. Select Early Cancel. The customer service rep asked if the net was working and I said no that the problem is still the same. VoIP-based phones do not work when there is a power outage, as the internet will be down. For more information, please see our Do you really want ): 9:00 a.m.6:00 p.m. (CST) Our technicians will not install and set up: To be ready for your appointment, please be sure that: Once you schedule an appointment, you will need to be home during the time window. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514 New Jersey: (973) 230-6048 Long Island: (631) 393-0637 Connecticut: (203) 870-2583 First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. 2. Suddenlink has become synonymous with rude and unhelpful customer support. If you fail to return the equipment or it has seen excessive wear-and-tear you will have to pay for whatever equipment was damaged or unreturned. You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. Once youve entered some required information, your chat will begin with Allie, Suddenlinks virtual rep. Should You Stick With Suddenlink or Switch to Frontier? You will see a window with a calendar of dates. Understand Suddenlink Early Termination Fees, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. or plan you have. Click to reveal Open a blank MS Word or Google Doc document. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. I show no missed calls, there were 3 of us home. I was having problems with the company for months. Suddenlink, which is transitioning . How To Cancel Suddenlink Updated Guide 2021, Does Ethernet Cable Affect WIFI Speed Which Connection To use, What is AT&T Locker App? Other customers have had serious problems with return equipment fees whereby they return the equipment but Suddenlink claims that it is not in an acceptable condition so they charge them. The next dropdown will be the terminate account option. Also, you can carry other account managing settings. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. , many of which have to do with billing issues. She had no idea where the erroneous number came from either. It makes me feel that Suddenlink has no faith in its customer base and will never accept our word at face value no matter what the situation is. If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. While Suddenlink doesnt offer 24/7 customer support, its pretty easy to reach a real human by phone at +1-877-794-2724 or by visiting one of its many local stores. She then asked to make sure that we needed a phone line serviced. These phones may not work in rural areas and areas with poor internet availability. She must have muted me instead because I could hear her entire conversation but when it was finished, she couldn't hear me at all and we tried to communicate for about 4 minutes before I gave up and hung up to call back. Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. Start Troubleshooter Or chat with us now to schedule. Suddenlink is a well-known telecommunications company that provides to the general populace such as cable television services, telephone, internet at a relatively low price throughout states like Louisiana, West Virginia, Texas including other 16 other states across the United States. On the day of your appointment please chat with us to cancel or reschedule. Unfortunately, Suddenlink does not have 24-hour support. Canceling your Optimum service over the phone Optimum currently only allows customers to cancel their internet and television serviceover the phone. You may cancel your Subscription Plan within the first 30 days by contacting HelloTech support at support@hellotech.com or calling 1-833-369-1227. Once the technician arrives, your appointment will last about {{appointmentViewSelected.pacDuration}}. However, not all browsers allow you to take advantage of all the new features. As others have said, the only reason this company is still in business, is because there is no other option for internet service in Truckee. Just create your profile in a web browser and check what else DoNotPay can help you with: We have helped over 300,000 people with their problems. Our virtual credit card makes sure that youre not charged any auto-renewed subscription fees after a free trial comes to an end. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. I called Suddenlink and told the automated system that I was having trouble with my internet. Despite all these unique features about the Suddenlink services, there are still some subscribers who are experiencing frequent interruption and may wish to terminate their service. Contact an Optimum Expert 24/7 with Chat or Customer Support. Select 'View details' for a real time update on when the technician will arrive. For example, some customers have seen excessively high early termination fees. Place it inside the box and seal it. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. And you cant do it online. They got more done in a few weeks than I did in over two years. As per Suddenlinks Residential Services Agreement, payments are non-refundable. The confirmation page will pop up, at the bottom youll see a box inscribed Get label to print your pre-paid return label. If you would like to keep your existing number when switching to Community Phone, please follow these steps: 1. Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to, or asking for your money back when the company offers, Suing people and businesses in small claims court, Asking for refunds for delayed and canceled flights, Canceling other subscriptions or memberships, Requesting refunds from various companies, Serving some sweet revenge to robocall scammers, Skipping the phone queue when getting in touch with customer service reps, Signing up for free trials without credit card info, Protecting yourself from stalking and harassment, Scheduling a DMV appointment without fuss. Suddenlink uses VoIP to provide phone service. 3. Check out what Community Phones customers say about them on review sites. What to do If You Are Unable to Cancel or Have Unnecessary Fees. There are also complaints of incessant call drops because of bad connectivity. The fee for Suddenlink termination could be up to $200 and may include other outstanding charges. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Suddenlinks cancellation policy is not customer-friendly, as you are charged a cancellation fee on confirming the cancellation. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. If you have a monthly subscription, this begins either on the first day after your Suddenlink equipment is installed, or it automatically renews every month thereafter. Best deal on a Fiber future proof for suddenlink? All of the downloads are safe from the vendor's official website. Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App. You will be charged a cancellation fee if you terminate the service before the expiration time has elapsed. If you dont see one, try calling tech support at +1-877-794-2724. Dont even think of doing it via text. It costs $19.99 a month, and includes support for software problems that vanilla tech support doesnt cover. Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. See also: Overview | Internet | TV | Bundles | Channel lineup. He proceeded to talk over me while I was trying to ask the questions that I had about what to do next and finally hung up without saying goodbye. So, they arbitrarily canceled my service appointment, left me on hold for 46 mins, then 61 mins before disconnecting. Check what Community Phone customers have to say about their service. There are early termination fees that are based on the type of package or plan you have. It is owned by Altice USA, one of the largest American cable operators. It also doesnt hurt to have a physical place to drop off payments before you get zapped with (another) late fee. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. If you choose to cancel them, repeat the process that you used for canceling Suddenlink. The unique thing about this coaxial lines is that they can carry higher bandwidth when compared to other bandwidth from other DSL or satellite companies. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. I cant say enough good about this company! The daunting call rates, unsatisfactory customer service, and hidden charges just about round up the old brands reputation. Need help with your Suddenlink business account? You can say New customer or press pound. Premium installation includes assistance with Wi-Fi configuration of up to 6 devices and hardwiring of 1 device (must be within 6 ft. of primary data equipment). Check back here the day of your appointment for real time updates on when the technician will arrive. Ape need Modem and router for suddenlink, Doesn't know anything about it. (Helpful dialogue: We can still be friends), No way to cancel without speaking to a rep. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. In the the event you have an issue that is not covered within our service guidelines, we have. Get a confirmation email once things have been canceled. Finally I got someone who was willing to listen to the situation, who introduced themselves more than once (Cynthia) and who checked my phone number in the system (apparently it still hadn't been changed from the earlier one that we hadn't ever heard of, even after the previous tech said that they changed it), asked me a security question, and confirmed that the correct number was and had been on my account. Can You Get a Prorated Refund When You Cancel Suddenlink? Feel free to drop us another DM for further assistance. Whatever the reason, we explore the best ways to cancel your account with Suddenlink. With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. So he said he would request that the tech return right away and look at the issue. Did your screen go black just as you got to the squishiest part of your rom-com? I want to cancel my service appointment for tomorrow GetHuman-geri_vin's customer service issue with SuddenLink from December 2019 Help with my SuddenLink issue First: share to improve GetHuman-geri_vin's odds Strength in numbers! Check for Outages . , you can count on this never happening again. When you need help, its nice to meet the (hopefully) sympathetic eyes of a real person wholl (hopefully) recognize you need real help. Cancel Direct Line Auto-Renewal Before You're Charged Again! Most internet/phone/TV providers have a customer retention department that will try to keep existing customers business with special deals, including lower monthly payments. That you could make it resolved in a few days is wonderful. Hooray! All services not available in all areas. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. 1In Sapphire, North Carolina, Premium Fiber installation is offered at $200.00. Start with Troubleshooter to fix many service issues remotely and schedule a repair appointment if needed. How to Cancel Suddenlink With Just a Few Taps on Your Phone. Secondly, ensure you collect a receipt. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. Ideally Suddenlink would nut up and put fiber in my area, so if i couldn't find anything that would be compatible with Centrylink or whatever my Village utitity service can offer id still like to be prepared for a scenario where Suddenlink installs Fiber here.