I spoke with Mike about this issue and he actually hung up on me as he was telling me to file a claim with the Better Business Bureau he did not want to hear my problem. } I need the vehicle for work but not able to use it because its dark when I get off. Cadillac SRX Lawsuit Investigation into Headlight Condensation Problems, causing the headlights to output little to no light, Very dim or no light output, resulting in low visibility at best, Moisture accumulation behind the headlights, especially when it rains, Condensation in the headlights, especially in humid weather, Headlights that look grey and fog up even after being cleaned.
That says a lot, considering that CR usually pans American cars. Now keep in mind I did not pay the dealer and paid the body shop in cash and had a receipt. Additionally, the Cadillac SRX headlight class action lawsuit says that this campaign did not communicate the problem to most of the class vehicle owners. Bought 2015 SRX August 2018. })(); Please enter your username or email address. Air bag did not deployed! Im thinking of trading it in for a Japanese car. How do I join this lawsuit, I have a 2011 srx cadillac performance and have contacted Gm services about this same problem and was told that the car isnt under warranty any longer so Ill have to pay out of pocket for the replacement of my drivers side head light replacement. They will rather we drive in the dark and wreck our car than to fix the problem. Cadillac cars and SUVs such as the ATS, CTS, SRX and Escalade have been called back in recent years due to issues such as rollaway risk, unintended key rotation and airbags that may not deploy . I want justice and compensation as well . Never again.
document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Top Class Actions is a Proud Member of the American Bar Association, Various Trademarks held by their respective owners. I reused the original lamps, nothing was wrong with them. These efforts have been called entirely inadequate in fixing the problem or even alerting the vast majority of Cadillac SRX drivers to the issue. Why should the customer pay for a design error and pay a car note.
$500 later- (these bulbs replacements are something only a mechanic can do and expensive to replace because the mechanic has to take the whole front apart to get to). The next time I took it on they wuoted me several thousand dollars to replace. Shipping: $190 Get it by Saturday. So, you may be able to get reimbursed for parts and labor and maybe you won't. Im STILL having issues with mine. This problem warrants a recall. This is horrible. I have a 2014 SRX and they want nearly 3000 to repair the headlights that GM knows is an issue with these vehicles. General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011 . Same here. Privacy Policy | We should have some rights. We had to trade in our 2013 SRX because of the headlights being so dim. Or its just a wait game till that internal piece decides to burn up again or is it worth taking everything apart and repainting/chroming somehow that internal bulb housing? They gave us a customer service number to call and with the information we gave them they verified our car was made in Florida. For more information on how we collect and use this information, please review our Privacy Policy. Arlene
Make & Model. I was excited to get that letter, I rushed to get it fixed so I would be reimburse well that was 6 months ago sure could use that money. Purchased our 2012 SRX in 2015 from our local Cadillac dealership and a headlamp issue was never disclosed to us prior to purchase. I discovered that the problem is not the bulbs but the headlights manufactured by GM. Could someone please reply, Derrick
Sad to say maybe after people start dying due to crashing at night theyll be forced by Government Motors o address their problem. $265.99 ( Review) Very Happy!
so its not just 2010-2015 it should also included 2016. Both headlights on our vehicle had moisture at that time. listeners: [], According to the 2016 Cadillac SRX class action lawsuit, the exterior housing unit seals allegedly wear out and allow moisture to damage the internal components. Issue wa not fixed. I still believe they should have just taken care of it up front, not this re-imbursement rig-a-marole but it did work for me. Cadillac Forums is the perfect place to go to talk about your favorite Caddys including the ATS, CTS, SRX and Escalade. Im in Florida just paid 2000.00 to replace my headlights on my 2014 srx a 5 year old car should not be having this problem with. Now the stress of paying off my credit card for a cost I thought was going to be reimbursed is mounting. Kevin
Please add me. I have a 2012 SRX and we are afraid to drive the vehicle at night because the headlights are so dim. https://topclassactions.com/wp-admin/admin-ajax.php. Didnt notice the light problems until two years later. We are available to chat: Monday through Friday 8:00am - midnight. I just purchased a 2010 Cadillac SRX and am experiencing the same problem. It does not rain often, but when it rained January 2019 the passenger side bulb went out and my front passenger compartment got flooded. Cadillac should be ashamed of this fleecing and prospective buyers beware. I hope that they pay for the headlights because 1200.00 is to much to pay for a known issue I think they are so dim too that I never get flashed! They wouldnt even look at it. Whats the problem with the headlights? Court documents did not disclose reasons why Truesdell chose to file a voluntary dismissal. Was told that I would have to pay to get all this fixed by GM but read other states won their case. This suit, which was . Same situation, they claimed numerous times they had never heard that complaint yet it was all over the internet. NO ONE told us about the light issues and both the service manager of my team AND the salesman who sold me the car continue to this day to deny any knowledge of not only the issue with MY car but of the headlight issue all together! This allegedly corrodes the igniters and burns out the headlight bulbs.
My headlights are so dim and yes I have to use the high-beams just to see ahead. 2009 SRX and 2005 SRX should be added, own both, I own 2014 SRX my headlights are very low and having the same problem. What a joke!
Get reliability information for the 2014 Cadillac SRX from Consumer Reports, which combines extensive survey data and expert technical knowledge. I almost hit a kid who was walking in the road because I did not see him until I was almost upon him. The deadline to submit your claim is fast approaching, so dont delay! Now, we have the same problem with our 2016 SRX and its an expensive fix. Headlights failure. 2020 What a difference! How these simple documents can unlock information about your car. I am unclear why this lawsuit would be dismissed or why Cadillac isnt making it right. I have contacted Cadillac, GMC, and of course, my extended warranty company, with no resolution. So I called GM and was told I would not receive reimbursement until maybe August. QUESTION: Is this lawsuit still in process, or has it been settled? EdDietrich. Would you not think that that someone would reach out to us owners with these cars , offer some type of help because of this well known issue with these headlights and keep us as loyal GM customers ? Filter.
Mine was 1790.00 buck or so.
I spent 4 + hrs in the garage (and run out of batteries to record everything), but I made it. Buy aftermarket. I have a 2015 SRX that I have to replace the Right side headlight assembly how do you get Cadillac to reimburse me? December 19, 2021, 1:00 pm. I dont think anyone has received anything from the suit. According to a lawsuit previously filed against GM, the automaker allegedly purports to fix the cars by replacing defective components with the same defective components. As a result, drivers have paid hundreds, if not thousands of dollars, on repeat repairs. Exactly! he inherited when his mother passed away. California consumers may exercise their CCPA rights here. The Cadillac SRX Headlight Defect Class Action Lawsuit is Truesdell v. General Motors LLC, Case No. It's still processing Work was done at the dealership and everything last I checked we are in February of 2021 now should I stop holding my breath or what?!? December 18, 2021, 11:02 am. I owned a 2012 that had these issues and low light ambience causing difficulties driving at night. Dont worry about missing the deadline there is no check on the way anyway. i called Cadillac after i heard about this lawsuit I have a 2013 the headlamps went out had to replace the bulbs, the radio screen went out, my ac dont work, GM replace the radio screen, so they say until it went out again went back to them they claim they had no records of them replacing it, I love my cadillac and want to keep it I just wish they would make all these wrong right. The out of pocket expenses for a manufacturing defect. Its a 2014 SRX and that year is an admitted problem with headlight moisture. It seems like this is something thats happening commonly and shouldve been fixed as the years kept coming. I had to replace my driver side head light as well. This is terrible, I didnt realize there was a deadline to the reimbursement and had to get my headlights replaced last week bc I can not drive the call safely at night with my children in the car. Truesdell filed a complaint against the auto manufacturer alleging a defect in certain 2010-2015 Cadillac SRX vehicle headlights. Who can you trust?? Hi everyone, Cadillac Newbie here. Virginia plaintiff Robert Elliott. The experts gives all the information, facts and technical details to the writers and then the editors make sure that the guides are to-the-point, easy-to-read and made JUST RIGHT for you. California consumers may exercise their CCPA rights here. CLOSE. Craig Sharpe
Weve owned Cadillacs since 1972 and have never received a run-around like this. They approve California and Florida for this but not any other state?? Add your complaint here, about any vehicle. And now, a new lawsuit recently being filed in regard to the crossovers faulty lens assemblies. how do I make a claim? Hatch knocked me out closing while putting in groceries. Sent the last piece of info (dealer paid receipt proof) needed on Sept 2nd. The plaintiff in the suit claims that the vents in the casing that allow air flow to maintain pressure and prevent the lenses from cracking can increase the tendency for water to accumulate and condense in the housing units. It is a road hazard and someone could end up killed. Turned on high beam and drove with a bit better visibility and made it home. We want a full recall for all owners 2010-2016. Lyn
I would think this is a huge safety issue as well given this could cause accidents if the driver cannot effectively see when driving at night. They knew it, and kept doing year after year. Cadillac has agreed to reimburse some SRX owners for their faulty headlights at a cap of $1,600. Wont buy another. Just so you know window.mc4wp = { And according to the settlement terms, customers will be reimbursed if they choose to have their headlights replaced. Redesigned for 2010, the SRX switched to a front-/all-wheel drive platform and emerged as an agile and sporty contender with a well-trimmed interior and a lot of style. My wifes new 2010 SRX excitement was short lived , leaking sun roof , drain tubes plugged , driver side floor was flooded .Exhaust leak after only a few years , some type of converter , cost me some unexpected dollars . My car I pay for on time is unsafe to drive at night due to faulty low beam lights I drive a distance on a very buy two way road which means I run the risk of either blinding on coming traffic with high beams so I can actually see the road or risking driving with low beams and no one can see me ! November 19, 2021, 10:43 pm. drug injury lawsuits and product liability lawsuits. I have a 2015 SRX same problem. New cases and investigations, settlement deadlines, and news straight to your inbox. I want to file a claim action suit !!! Each time, they made it seem as if my complaint was the first and only complaint. Add me I had to replace mine so i didnt get killed and filed a complaint. 30. poor headlight visibility in the 2014 SRX. According to a class action lawsuit, the 2016 Cadillac SRX dim headlights allegedly prevent owners from using the vehicles at night unless the lights are set to high beams only. December 19, 2021, 5:06 pm. $1400.00 out of MY Pocket!!! file a claim anytime 24/7 via mobile app, online, or phone. (Sorry Kia no offense intended. Ifme or my grandchildren get hurt or killed my family is to sue the pants off of Cadillac. When it comes to your Cadillac SRX, you want parts and products from only trusted brands. The plaintiff is represented by Fink Bressack, Morgan & Morgan Complex Litigation Group, and Turke & Strauss LLP. Issue not fixed. I have a 2011 SRX with 40,000 miles and I am.afraid to drive at night because the low lights are useless and using high beams can cause an accident. Your ethics and morality are on the line. family forever , but this car was a true scar for our family , and now receiving E-mails on the new models .
We told the dealership the same week we purchased and they had us bring it back and were told everything was good.
They probably all drive Volvos and Japanese cars. Cadillac told me it was not a safety concern. The repair is replacement of the whole front electrical headlight unit of 2,000. Both headlights have cracks in both them.