We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. They sent a copy of their warranty which is worthless! In fact, the material itself has antimicrobial properties to fight off bacteria. I have read lots of mixed reviews regarding the suede finish. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. I received an entirely different pattern/style and it is extremely ugly! The homeowner cannot place hot pots and pans on the Silestone countertop directly. He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. In an ideal world, your countertop would be one solid piece with no seams. The countertop has a ten year warranty . Silestone is Sleastonedon't buy from them or use their product. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft The claim was just denied after the silestone countertop cracked within 20 months of install. Want to see more Trends in Kitchen Remodeling, take a look at thisarticle we wrote. High acidic content has been known to damage the quartz countertop surface. Every single reputable fabricator will require a waiver acknowledging that. I'd get them again in a second. Stain Resistant. You also shouldnt stand on the countertops. I'd stear clear. Silestone is easy to maintain. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. Take care and good luck Mr. Oehmsen. Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. I am also looking at Neolith but no distributor in Sacramento. I've had my matte finish countertops for over 6 months now and I love them. My situation has been going on for well over a year. I had to call multiple times to get a person to talk to me about the warranty and was finally told that the warranty would not cover cracks. Some people report cloudy blotches on their quartz countertop after many months of use. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. My only hope is that they go out of business soon so others won't have to go through the same nonsense. Soapstone is just so soft and anything will scratch or engrave it. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. Silestone countertops start with raw granite. Remember Silestone warrants the material, not the install. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. I have never done anything to crack it. Disappointed is not a strong enough word for my feelings. Its a simple question..why won't you answer? Expect quotes in the $100-$175 per square foot range. If you need to increase the shine, apply gentle furniture polishes. Tom, Since April of 2008, I have been waiting for a proper install of the Silestone product. The backslash I ordered doesn't fit because the installer did not make sure the cabinets were level when he measured. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. How can I clean my Silestone? Silestone is a man-made material for countertops. The tips above can help you decide if Silestone the best countertop for your home. I hope I hear from Mr. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. Acid-resistant Silestone's low porosity prevents it from being damaged by harsh stains. As you said, it has a texture which is not the smooth look I like. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. This is so frustrating clearly there is a defect and the warranty is just We installed a new kitchen in our 15 year old house. Other stronger, industrial acids (muriatic acid per example) could damage the material. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. The second one is that a contract exists between Mr. Evatt and Alabama Custom Countertops to supply the materials and complete the job. Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. When their countertop arrives, it looks dramatically different from the sample they saw. Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. No cooking, no prepping, no washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. Who do I report this installer to? Antimicrobial . Desired outcome: Silestone is a man-made material for countertops. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? I contacted Lowes's they sent out an inspector who says this is the 2nd one in 1 week that he was called to and wondered if it was manufacture defect. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. Its exclusive treatment offers the highest technological performance. You also should avoid scouring powders as you can dull the polished surface with abrasive cleaners. Mano a Mano Combat: Quartz Versus Granite Countertops. Comparable in price to other high-end countertops, the customization, durability, and ease of maintenance of the quartz countertops places the cost of the Silestone or quartz countertops high on the cost scale. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. Still, the company was not truthful about its product and warranty. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. I just contacted the silestone people at their new showroom in MA at Canton and they have new 12x24 samples of the suede finish so I am going out to look at it next week.in pics the Lagoon with the suede finish looks very marble like. We purchased silestone (cosentino) (roseville, ca) counter tops for our kitchen remodel from lowes (cotati ca.) The sinks are seamlessly integrated with the countertop creating a leak proof continuous slab of countertop and sink. Health concerns emerge. Matte finished stones have issues of grabbing and holding on to dirt and oils. Homeowners with granite countertops need to seal their countertops every year to keep out stains and bacteria. Heres a good article from a designer who used Suede Lagoon and loved it. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. As far as countertops go, its one of the more expensive options. It is easy to clean and has high scratch, stain, and heat resistance. Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect".. What?okwhat is it then is my question with no response. The available color tones range from light grey to white, cream to beige, dark grey and black, yellow and orange, pink and red, green, blue, and brown. Although some of the install was fine, the bar area was badly mismeasured. Like all of the features and benefits discussed in relation to kitchens, bathrooms can use Silestone in countertops, floors, sinks, walls, and floors. Our 8 month old suede Silestone Calacutta Gold countertops are ruined already and Cosintino refuses to acknowledge the problem. So it was very expensive for me. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . Why would I sue Mr. Smith..it would cost me more to even file. I totally disagree after having spent a LOT of money on Silestone tops. I think he or someone in his family was sick and 4. CLARIFICATION: Wow, three different states. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. It is soft, velvety and perfect for your countertop. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. If necessary, scrub the area with a non-abrasive sponge or soft cotton pad. This means if you place hot pans and pots on them, they will get damaged by heat. After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at silestoneissue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim. Its easy to keep the countertops looking splendid. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. Appreciate any feedback. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Input your search keywords and press Enter. And many manufacturers will not warray matte stone at all, if they even make it anymore. Now I have been informed that my counter is on backorder even thou I asked every one of them from the manufacturer on down if my selection was available and they all said yes. The colors of quartz countertops are premade. Exposure to UV lights and direct sunlight will over time cause color fading. helps you in the process of remodeling your home. " Would like to know how its holding up. After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). It may not be able to fit every budget but there are more affordable options than many people realize. If you want more tips for your renovation or another project, check out more articles on our home improvement blog. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. It has grown since. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. The basic edge is square with a slightly eased top edge. We called them and asked what the warranty actually covered. Oh yes, I called Silestone multiple times during the year and they returned my call once and never helped at all--they don't seem to care since they just supply material so screw you, Mr. consumer. Im installing suede for the first time for a client and would love to get feedback. This co. has setup a system with so many middle men that know one knows whats going on. Visit the section.. What is Silestone How do I know if my Silestone is original? I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. Send someone to resolve this issue as soon as possible. Your email address will not be published. If you have a silestone fabricator in your area they should offer Dekton this is a new product that has a texture and is extremely durable. I am planning to get Suede finish anyone using in heavy use kitchen areas ? I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. Silestone also is proven to be a cleaner and safer countertop. What To Know Before Adding On To A House. Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. Features. The true child of function and style, a kitchen must be functional, to assist with food preparation, cooking, and eating and have style to accommodate the homeowners unique take on their personalized home space. This looks exactly like our issues. 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