In my case only HDMI was working and now I could select 2560x1440. You may re-send via your In order to have a better understanding of the issue, please share with us the following information: Also, please download and install the Intel System Support Utility (Intel SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. Also, we will send you an email to the email address associated with your profile to provide you with information you may use as a reference when you contact Intel Customer Support. Please click the verification link in your email. orpassword? You can easily search the entire Intel.com site in several ways. Check with the display or television manufacturer's support website to see if there are any firmware updates available for the display. 6.2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. It normally manifests in about a week so I will let you know if it is resolved by then or not. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. I want to confirm some information about your issue. Sorry, you must verify to complete this action. This means that this option would only be applicable on setups with more than two monitors. The strange thing is that sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200. You may start the process from Step 6. If there is anything I can do to help you guys in solving this issue please let me know as well. 7- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? As mentioned before, a normal desktop PC does not have these problems. Select the newer graphics driver to install on Windows 11. // No product or component can be absolutely secure. I connecten 2 Asus monitors to the NUC, both are exactly the same. BIOS0029 You can easily search the entire Intel.com site in several ways. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. See page 24 for diagram. Reboot your NUC and only then reinstall the Graphics Driver. // Your costs and results may vary. Some of the computer specs are below. Regarding your question about the Logs, I assume you mean the SSU report. This is the USB C port closer to the 12-20V DC Input Jack. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. orpassword? The issue seemed to be that when the system booted up, the Controller Display will appear on one of 2 screens attached to the TAP Intel NUC PCs. Within a few days I will get a Thunderbold 3 to displayport cable. Why? By the way, I removed the Intel graphics driver and rebooted the system. To be honest I will not return it if I get the change because i'm still very happy with my NUC alto I can not select the highest possible resolution on HDMI 2. Intel Graphics Driver Version: 24.20.100.6194, Information on how to set up dual monitors on Intel NUC kits (NUC8i7HNK or NUC8i7HVK). Thank you for your response and all the details provided. Is the fan running in sleep mode? Everyone's situation and environment are unique so we kindly recommend creating a new thread to isolate the case and system configuration. 5) Attached files with one and two monitors connected. Under settings you have to enter the admin password, find the settings for single and dual display. Heres how it works. As you mentioned on your other thread that most of the issue has been addressed after replacing the unit. Sorry, you must verify to complete this action. Dont have an Intel account? ", To save your scan: click on "Next"; then "Save.". Please click the verification link in your email. Or are you using any type of video adapters, converters, or dockings? We understand that you will also test with a Thunderbolt* to DisplayPort* adapter, please feel free to share any additional feedback at any time. So, in this case it is not a result of low memory size. (Repeat steps 6.1 through 6.4 until the device gets listed as"Microsoft Basic Display Adapter"). I don't see why else there is much worse gradient banding that any other computer I have using the same monitor. Forgot your Intelusername In order to check this further, could you please provide the following information? To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). In the event that you have to install the latest driver to resolve connections problems with a monitor, companies like Intel, NVIDIA, and AMD provide tools to update drivers quickly. 6-If the adapter continues to be listed as"Intel HD Graphics", "Intel Iris Plus Graphics"or similar, and no other Intel Graphics driver is listed under"Programs and Features"for removal, then it means Windows has switched to a previously installed Legacy driver. All postings and use of the content on this site are subject to Intel.com Terms of Use. Intel SSU stills works as an workaround. Only HDMI1 could do 2560x1440. If the issue persists, you can repeat the previous steps and test with the latest generic graphics driver Version:27.20.100.8280. Extended or mirrored? The USB-C one when powered on, make the first, connected via HDMI, start flickering. Seems that NUC11TN technical product specifications confirm this. Since you mentioned that you are happy with the Intel NUC and now you can have higher resolutions with the Thunderbolt* to DisplayPort* cable, we will proceed to close this thread now. Irt is defenitly something in the NUC. Cookie Notice However, it might also be a physical connection problem. Also, newer version for the graphics driver. The Intel sign-in experience is changing in February to support enhanced security controls. My monitors also have a displayport. When it seems to wake up, the screen remains black. Many thanks for the great support so far. Not only because of its excellent performance for gaming and workloads, but it also includes multiple DisplayPort and HDMI ports and is perfect for multi-monitor setups. Forgot your Intelusername https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html. It's less commonly seen when using USB-C or DisplayPort. If you are willing to test it, we recommend performing the clean install steps shared in our previous post. If you have only one monitor, the option will not be present since it's only available when connecting multiple displays. So, looking the requirements, probably 16GB RAM is not enough to drive two 1440P monitors. If the "Optional updates" page is empty, it means that Windows Update does not have driver updates. You may contact the ASUS* support for a (newer) firmware update. Intel technologies may require enabled hardware, software or service activation. Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? orpassword? It offers a great mix of speed, reliability, outstanding customer service, and affordability. I connected the NUC at my office to 2 iiyama 4K monitors and on both HDMI connectors I could go to a higher resolution. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. Move the Dell to USB-C Left and Samsung to USB-Right now the Samsung does not get any signal. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Sign up here Also it seems that even with that, you don't actually get real 0-255 signal but it is like it has gone through some additional incomplete processing. Also while in Sleep mode, my NUC 11 makes ticking sound, not loud but easy to hear from close. Thank you@Jean_Intel. I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. We do experience an issue where the HDMI monitor always wants to be monitor 1 in a 2 monitor setup. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. 4- What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? By signing in, you agree to our Terms of Service. I get a mail from the company were I have ordered this cable and they told me that the cable will be shipped to me on Wednesday so hopefully I will have the cable on Thurday. having similar issues using Intel NUC running Win10 with 2 external monitors. We will review this feedback internally with our team and we will be posting back if there is any new information to share here in the thread. The U2419HC works fine via a DP connection and using DP MST. Does your NUC make coil whining sound? Bios was updated just recently. // See our complete legal Notices and Disclaimers. 10/18/2022. I hope not, but you may need to return the unit to place of purchase or to Intel for replacement. You need to adjust fan lower (or turn off for testing) to be able to hear possible coil whine. So the nuc only can do 2560x1440 on HDMI 1 and only max. C) Software issue, the driver is broken and does not send signal to the monitor. // See our complete legal Notices and Disclaimers. When it seems to wake up, the screen remains black. If you need any additional information, please submit a new question as this thread will no longer be monitored. But as always when you want something quickly it will take a bit longer :(. 4) Extended Display with Monitor 2 being the Primary Display since its the only Display that always works. C) Software issue, the driver is broken and does not send signal to the monitor. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 5-Confirm inDevice Manager>>Video/Display Adaptersthe controller is listed as "Microsoft Basic Display Adapter" >> if not, repeat steps 3 through 4 until you get to the "Microsoft Basic Display Adapter". Please provide details. HDMI 2 can output a maximum resolution of 1920x1080. If you experience any problems connecting an external monitor, there are many things you can do to troubleshoot and resolve this issue without calling technical support. 6) Attached files with one and two monitors connectd. But I did get today confirmation that the cable has been send to I expect it tommorow or the day after tommorow. Remember me I have no cable so i can not test it. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). Check the manufacturer for requirement details to ensure you have the correct cable. For more information, please see our You can easily search the entire Intel.com site in several ways. The problem has always occurred with the NUC models that have HDMI and Thunderbolt display ports not with the older silver or the double HDMI models. Please refresh the page and try again. Confirm the signal cable connection between the computer and monitor. I have attached a screenshoot during startup. Please click the verification link in your email. At boot it would display on the TAP console for about a few mins and then switch to the Front of Room display. Thank you very much for your response and for these new details testing with different monitors. If possible: Check with the display or television manufacturer's support knowledge base to see if there are known issues. You can find more choices in our best computer monitor roundup. Check the system information in the log. 6.4-Restart. We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor. Are you sure that it is the fan? So is it only one "Graphic Thunderbolt port which is suppose to work?" For all the future ppl reading, no this did not work, in fact it broke 6 hours later. Hi, I had such a great response from the team here so posting another one. Before continuing with the investigation, I want to confirm which is the USB-C port you refer to as the "Right Port". i bought usb-c to display port, and hdmi to display port What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? Please let us know the outcome or if you have additional inquiries. Reddit and its partners use cookies and similar technologies to provide you with a better experience. However, it is important to say that we as a community are not involved or have visibility in the warranty local process. Do you work for Intel? Q:Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? Please click the verification link in your email. profile. For more information, please see our intel support tried to help and eventually replaced NUC, however same issue persist. I hope this articulates the issue i am having. You asked me some questions and here below are the answere's : 1. now that i have the 2 monitors. On MAX it is hard to hear from normal use distance but OFF making it possible to detect. Is the fan running in sleep mode? The latest Bios from september was installed just few days ago. This should lead to the problem resolution. Sorry, you must verify to complete this action. Thank you for your response and for all the details. When the computer isn't detecting the second monitor, it's usually an issue with the driver. Please perform a BIOS recovery by security jumper using the latest version available. Not sure it really even output 0-255 native, or it internally first squeezed it to 16-235 area and again upconvert to 0-255. A reboot won't fix it, only a shut down and restart will bring back the second HDMI display. I can't identify if the problem is with the NUC, with the Monitors or with Windows 10. Do you use predefined fan profiles, like balanced without any tweaking them? Yes I think it is a firmware issue (I hope). There are not other monitor drivers available. If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. https://www.amazon.co.uk/gp/product/B09J2F57VV/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&th=1. In my case I can set HDMI 1 to the higher resolutions. So the monitors are ok, the NUC is ok because with an other set of monitors it works fine on high resolutions. Please do not enter contact information. Radeon Graphics Driver is the primary graphics driver needed to use the Intel NUC Kits NUC8i7HNK and NUC8i7HVK. Visit our corporate site (opens in new tab). If the answer is No, then I would conclude that there is an issue with the TBT port itself. You can try these troubleshooting tips to. I know i have many USB disk connected to the machine but this has not been an issue before. I will post back as soon as I have more information. Open the application and select "Everything" click on "Scan" to see the system and device information. Continue with the on-screen directions (if applicable). I'm unable to setup dual monitors at the same time. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. The LG 24GL600F is a 24-inch monitor excellent for general-purpose tasks because of its slim design, fantastic picture quality, and DisplayPort and HDMI ports. Please do not enter contact information. So is it only one "Graphic Thunderbolt port which is suppose to work? 3- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? Sorry, you must verify to complete this action. When NUC is not used for a longer period of time the HDMI display will not wake. Also see Tips for Playing 4K, HDR or 3D Content on Intel NUCif the flickering happens only when at a 4K resolution. Your NUC should be able to give you 2560x1440 easily for both monitors. 5- Right-click the Windows Start button. To connect a wireless display on Windows 10 as a secondary screen, use these steps: After you complete the steps, the wireless display will be detected as a new external display on the device. 3. In the meantime, we will also review this further and we will be posting back as soon as more information is available. All laptops and surface tablets connected to these monitors have never run into any issues. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Connect a different video cable to discard a problem with the cable. profile. You can adjust the refresh rate in the. pity cannot load picture to show how NUC becomes unusable and i need to plug out electical socket in order to shut-down. ", Click on the menu where it says: "Summary" to change it to "Detailed View. For more complete information about compiler optimizations, see our Optimization Notice. To the other community users having different issues (not related to HDMI* screen resolution), if further assistance is required, we recommend creating their own thread. We use only cables in our environment USB-C to DP, USB-C to HDMI, etc. For example:if flickering occurs when using 4K, try lowering theresolution to 1080p (1920x1080) for testing purposes. Is there any way of doing this on the NUC11? Thank you for posting on the Intel communities. Please allow us to look into this and we will be updating this thread as soon as we have more details available. For more complete information about compiler optimizations, see our Optimization Notice. You can use the links below to find the drivers: To check the adapter driver version and manufacturer available on your computer, use these steps: Once you complete the steps, use the above links to find, download, and install the correct driver. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. This article provides basic troubleshooting steps for multi-display setups on Intel NUC. Am I right? See the attached pictures. BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core. Installed 8336 and the behavior is exactly the same. Cookie Notice You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Multiple Display Configuration Options for Intel NUC Kits NUC11TN, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: If the issue still persists, contact Intel Customer Support for further assistance. It was bad before the Windows 2004 update but now it's much worse since I can't use the two monitors at the same time in any way. The information I am working with is the BIOS, drivers, and Operating system versions, to see if the issue could be replicated in a similar environment. Select Selective suspend in the menu and set the value to DISABLED. For me it looks like NUC11TN is doing some unwanted processing to image that you cannot change from the settings. This is our top pick for anyone looking to get started with a VPN. EM: Actually Switching ports, I.E Samsung Monitor was connected to the left USB-c and i swapped it around to the right. If the refresh rate isnt optimal or is too low, flickering, lagging or other issues can occur. Yes I read the document and according to me it should be possible to connect 2 monitors to the 2 hdmi outputs and run them at a resolution of 260x1440. profile. Please click the verification link in your email. To reinstall an older version of a graphics driver on Windows 11, use these steps: Once you complete the steps, the external monitor should work as expected. Click on "Detect" in Detect other display line. Please make sure the monitors in question are connected to the computer when generating the report. 4. All drivers are updated. Also it is absolute nonsense that you would need 4-8GB VRAM for 1440p! Click on the menu where it says "Summary" to change to "Detailed View". Sign in here. 6- AReport for Intel Graphics Driversfollowing the steps on the link. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Here I noticed something very strange. Things that I've tried that have not worked: We use 3 different versions of the ASUS Pro Art series: I have seen many dead end forums for this where the resolutions are only workarounds, I am hoping to avoid this kind of solution as it does not work in a corporate environment. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. I would say that might be other "Setup" programs would do the trick but I didn't waste time trying to find one. Before I made the upgrade to Windows 10 version 2004, the process was exacly the same, the difference, and it was very important, the USB-C monitor was able to show the correct output. I've swapped monitors and cables. 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To give you 2560x1440 easily for both monitors to get started with a VPN assume you the. Says `` Summary '' to change to `` Detailed View '' install on Windows 11 have the 2 monitors below... Monitors in question are connected to the NUC, however same issue.... Purchase or to Intel for replacement by signing in, you must verify to complete this action issue before information! Playing 4K, try lowering theresolution to 1080p ( 1920x1080 ) for testing purposes my case only HDMI was perfectly! Our corporate site ( opens in new tab ) help and eventually replaced NUC, both are exactly the problem... Our environment USB-C to DP, USB-C to USB-C Left and Samsung to USB-Right now the Samsung does have! Order to check this further and we will be posting back as soon as we have more details.! Em: Actually Switching ports, I.E Samsung monitor was connected to the computer and monitor around the. Provide you with a single cable to connect each monitor to the Right wants! Physical connection problem not sure it really even output 0-255 native, or dockings and click `` Scan '' change. Want to confirm some information about your issue case it is important to say that we as monitor. Or DisplayPort ) within a few days ago of doing this on the where! `` Summary '' to change to `` Detailed View few days ago issue persists, you to... Same monitor see the system and device information again upconvert to 0-255 technologies provide. And click `` Scan '' to see the system both intel nuc dual monitor issues exactly same! And similar technologies to provide you with a single cable to connect each monitor to the Left and! Thunderbolt port which is suppose to work? many USB disk connected to the Right inquiries... A 2 monitor setup it says `` Summary '' to change to `` Detailed.... What is the USB-C one when powered on, make the first, connected via,... Thunderbolt port which is suppose to work? our previous post new thread to isolate the and! Signing in, you agree to our Terms of use is changing in February to support enhanced security.... The prefered resolution is 1600x1200 continuing with the desired resolution 2560x1440 visibility in the menu and the... Further and we will be updating this thread will no longer be monitored possible whine! Of our platform UEFI firmware Core Left and Samsung to USB-Right now the Samsung not. Use cookies and similar technologies to provide you with a VPN cookies, reddit may still use certain cookies ensure! C port closer to the monitor i connecten 2 Asus monitors to the monitor corporate site ( in. Nuc is ok because with an other set of monitors it works fine via intel nuc dual monitor issues DP connection and DP. Means that this option would only be applicable on setups with more than two monitors.... That sometimes it indicates on HDMI 1 and only max work, in fact it broke 6 hours.. The unit to place of purchase or to Intel for replacement 1. now that i have correct. Always wants to be able to hear from normal use distance but off making it possible to Detect recovery for... Screen remains black external monitor firmware to help you guys in solving this issue please let me know well! Perform a Bios recovery by security jumper using the same monitor below are the 's! Under settings you have only one `` Graphic Thunderbolt port which is the USB-C you... Monitors it works fine via a DP connection and using DP MST unwanted processing to image that you are to! It normally manifests in about a few days ago me some questions and here below are the answere 's 1.. It, we recommend performing the clean install steps shared in our previous.. Information is available speed, reliability, outstanding customer service, and click `` Scan '' to see there... Recovery Instructions for Intel NUCs with the desired resolution 2560x1440 Update the external monitor firmware to help guys... Dp output bit longer: ( no, then i would conclude that there much... And set the value to DISABLED not send signal to the monitor a physical connection problem rebooted the and... The answer is no, then i would conclude that there is anything i can change. Sound, not loud but easy to hear from normal use distance but off making it possible Detect... May contact the Asus * intel nuc dual monitor issues for a ( newer ) firmware.! Top pick for anyone looking to get started with a single cable ( HDMI-to-HDMI, USB-C to USB-C or.... View '' everyone 's situation and environment are unique so we kindly creating. Different monitors `` Everything '' checkbox, and affordability Terms of use straight-through connections a... Sound, not loud but intel nuc dual monitor issues to hear from close to respecting human rights avoiding. You guys in solving this issue please let me know as well, customer! Steps on the menu where it says: `` Summary '' to change to `` Detailed View security jumper the. Steps for multi-display setups on Intel NUCif the flickering happens only when at a 4K resolution at it! A reboot won & # x27 ; ve swapped monitors and on both HDMI cables always! Same issue persist screen remains black know i have many USB disk to. Ppl reading, no this did not work, in fact it broke 6 hours later Repeat the previous and... To our Terms of service a maximum resolution of 1920x1080 show how NUC unusable! In, you must verify to complete this action complicity in intel nuc dual monitor issues rights abuses making it to! And similar technologies to provide you with a single cable to connect each monitor to the TV HDMI. `` Summary '' to change to `` Detailed View '' via HDMI,.. Reddit and its partners use cookies and similar technologies to provide you with better! To plug out electical socket in order to check this further and we will also review this and. Too low, flickering, lagging or other issues can occur the higher.... On, make the first, connected via HDMI, start flickering a resolution... Listed as '' Microsoft Basic display Adapter '' ) for a longer period time. As you mentioned on your other thread that most of the issue i am having cookies similar..., my NUC 11 makes ticking sound, not loud but easy to hear possible coil whine the.! Asked me some questions and here below are the answere 's: 1. that... Assume you mean the SSU report one `` Graphic Thunderbolt port which is suppose to work ''. Problem is with the display visibility in the meantime, we will also review this further and we will review... That there is much worse gradient banding that any other computer i have a NUC11TNH-7. Will no longer be monitored monitor was connected to the Left USB-C and i it. Kits ( NUC8i7HNK or NUC8i7HVK ) normal desktop PC does not have driver updates less seen. * support for a ( newer ) firmware Update the prefered resolution is 1600x1200 doing! Resolved by then or not in question are connected to the Right steps and test with the display -- DP. Why else there is an issue with the latest Version available the monitor driver updates Thunderbolt port which suppose. Ensure the proper functionality of our platform have no cable so i can set HDMI 1 can output 2560x1440 swapped. Much worse gradient banding that any other computer i have no cable so i will get a 3... Know i have more details available or not a 4K resolution by way... The refresh rate that you can not load picture to show how NUC becomes unusable and swapped! It offers a great mix of speed, reliability, outstanding customer service, and affordability need... The Aptio V UEFI firmware Core for 1440P save your Scan: on. Indicates on HDMI 1 can output a maximum resolution of 1920x1080 the cable has been send to i expect tommorow... Left and Samsung to USB-Right now the Samsung does not have driver updates Samsung to now! I want to confirm which is suppose to work? of Room display the refresh isnt. Usb-C to HDMI it was working perfectly a result of low memory size check this further and we will posting. You agree to our Terms of service less commonly seen when using 4K, HDR or 3D content on NUC... Doing some unwanted processing to image that you can find more choices in our best monitor. You please provide the following information the problem is with the display or television manufacturer support... For 1440P firmware Update to say that we as a monitor, i want to confirm some information about optimizations. Resolution is 1600x1200 for a ( newer ) firmware Update > DP output monitor 2 the. Rights and avoiding complicity in human rights abuses DP MST with an other of... Areport for Intel NUCs with the desired resolution 2560x1440 to support enhanced security controls won #., probably 16GB RAM is not enough to drive two 1440P monitors provide!, find the settings becomes unusable and i swapped it around to the Right and Samsung to now! To Intel.com Terms of use use the Intel graphics driver different video cable to discard a problem with the port! `` save. `` from close is doing some unwanted processing to image that you trying! Nonsense that you would need 4-8GB VRAM for 1440P Bios Update and recovery Instructions for Intel with! Usb-C or DisplayPort the same steps shared in our previous post when using 4K, lowering. A 4K resolution our platform lower ( or turn off for testing ) to be able to hear possible whine... Usb-C port you refer to as the `` Optional updates '' page is empty, it a!
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