Today, HubSpot announced that our co-founder and current CEO Brian Halligan will step into the role of Executive Chairman and our Chief Customer Officer, Yamini Rangan, will become HubSpots CEO, effective September 7, 2021. And the New [] Chief Operating Officer Olivia Nottebohm Yamini Rangan. Prior to beginning her current position, Rangan worked at Dropbox as Vice . Information on this page was last updated on 1/26/2023. Anna Griffin: Making that transition from product, to sales, to Chief Customer Officer or even business transformation and scaling initiatives how does one make that transition to CEO? A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. Thoma Bravo and Clearlake have posted negative returns for a major endowment, according to exclusive performance data. When you just look at numbers, you dont understand whats happening with that particular customer persona. Its a tremendous amount of responsibility to take something like that on. "Yamini has been overseeing day to day operations at HubSpot since March, managing Board meetings, the HubSpot earnings call, and key hiring and growth initiatives, working closely with Dharmesh and the rest . This post was originally published for 99+, our company-wide intranet. Her customer first mentality creates a fundamental shift in the B2B space from the traditional funnel approach to a flywheel. The easiest and the simplest way to start is to get something like a customer council built. "Her operational excellence combined with deep empathy for customers has not only led our business to a new level of growth over the past year, but has been foundational in supporting our customers and partners during the Covid-19 pandemic," the company said. They could go to your website and look at your product. Anna Griffin:Well, for so long, particularly in digital businesses now, its been very one-way, and there have been very few opportunities for real two-way engagement. Her strong background in [] HubSpot CEO moving to exec chairman role as company promotes Yamini Rangan to CEO 1. Rangan, an Indian-American executive, joined HubSpot in 2020 as chief customer officer with over 25 years of experience in technology across CRM, ERP, and collaboration markets from companies including Dropbox, Workday, and. HubSpot, Inc. develops Internet marketing software solutions. There has been this massive shift in terms of focusing on customer retention. Dont just consider the metrics bring the voice of the customer to every process. In . Literally, youre told youre getting the job whats your first instinct? But its the one-on-one connections she makes with customers and employees that are her favourite part of the role. An important takeaway that Yamini mentions is the need to be "very specific in what you want out of those conversations.". Anna Griffin: I cant wait to see what youre going to make possible next. The next chapter is how to continue to scale from the culture and diversity perspective. Are you providing enough support so they can engage with the product? Chances are that customers have done their research on your business. See all integrations. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. And are you delivering ongoing value? If you do deliver that type of ongoing value, you see it translate into great retention numbers. HubSpot announced that our co-founder and current CEO Brian Halligan will step into the role of Executive Chairman and our Chief Customer Officer, Yamini Rangan, will become HubSpots CEO, HubSpot's Q2 2021 earnings results and the announcement. SaaStr 475: 3 CEO Lessons in Scaling Enterprise CX with HubSpot's CEO Yamini Rangan. Today, I am happy to share that we are adding new features to Service Hub that will help scaling businesses keep up with growing customer expectations and add even more value. For our listeners, tell us a little bit about your career journey and how you ultimately got to help HubSpot. Learn More about insider trades at HubSpot. Use Code. a net Yamini Rangan: Exceptionally emotional, partly because of my journey. Yamini previously served as . A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. 4,129 shares on June 13, 2019, which Ms. Rangan owns 59,650 shares of HubSpot stock worth more than $22,853,705 as of March 1st. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. Rangan will officially take over the role from September 7 onwards. She . Today, the most successful companies align their customer-facing teams to create a more frictionless customer experience. I spent the last decade scaling businesses at Workday and Dropbox before coming to HubSpot. The estimated Net Worth of Yamini Rangan is at least $24.9 Million dollars as of 19 April 2022. Let's turn to our first quarter 2022 financial results. Yamini Rangan: I mean, you can certainly go all in and create the art and the science behind it. Every week we interview sales practitioners, leaders, and experts to explore how they use revenue intelligence a new way of operating based on data instead of opinions to win their market.Youll hear candid stories of success (and failure), how to win with a data-first mentality, plus youll take home a micro action you can use today. Free and premium plans, Connect your favorite apps to HubSpot. Free and premium plans, Operations software. Yamini Rangan: Thank you so much, Anna. There are 4 executives at HubSpot Inc getting paid more, with Brian Halligan having the highest compensation of $4,153,970. Build systems excellence. Yamini Rangan's largest sale order was 7,296 units, worth . The company was founded in 2007 and was a pioneer in cloud storage and cross-platform file syncing. Difficult. Im really excited. The second trend is the belief that delighting customers is more important than winning customers. Passionate about customer-centricity, Yamini believes the key to . 1100 Single family residential homes used as such. Ive been with the company for about two and a half years, and Im super excited about where were going in the next decade. Rangan joined the company in January 2020 after stints at Dropbox, Workday and SAP. We share very similar thinking. Utilizing inorganic and organic means, the firm has been working on diversifying its product mix and pivoting away from the cloud-storage space. In his role as Executive Chairman, Brian will play a strong role in HubSpots future. And thats the funnel we call it the funnel vision. Other recent insider transactions involving Dropbox Inc (DBX) include 0 rating. HubSpot can also be reached via phone at (888) 482-7768 and via email at [emailprotected] Learn More on Yamini Rangan's contact information. Alignment towards customers: Yamini Rangan. In summary, during the past 3 months, insiders sold 97,900 shares of HubSpot Inc (HUBS) in total and bought 0 shares, with a net Yamini Rangan is Chief Executive Officer at HubSpot. sale 2004-2023 GuruFocus.com, LLC. Dropbox is a leading provider of cloud-storage and content collaboration tools with an emphasis on individuals and SMB. Yamini Rangan: Its fascinating. In 2021, there are more than 7,000 people in LinkedIns Chief Customer Officer group. Yamini Rangan, FTMBA 03, CEO, HubSpot. Yamini has been overseeing day-to-day operations at HubSpot since March 2021, managing Board meetings, the HubSpot earnings call, and key hiring and growth initiatives, working closely with our co-founder & CTO Dharmesh Shah. Last updated: 5 January 2023 at 4:12pm EST. Select a Column Field to add to the results, Refer a Friend and Earn One Month of Free Membership. They sold a total of 120,603 shares worth more than $37,502,351.06. In 2019, Rangan was recognised as one of the. Use the first touchpoint to assess where they are in their journey and how you can add value to it. In addition, she makes $811,270 as CEO, Pres, and Chief Customer Officer & Director at HubSpot Inc. You have to get those right in order to then be able to visualize the journey and make improvements in specific parts of that journey. We think about engagement as buyer empowerment rather than seller productivity. Anna Griffin: Thats fantastic. . All of HubSpots marketing, sales CRM, customer service, CMS, and operations software on one platform. Most recently she sold 874 units of HUBS stock worth $393,300 on 19 April 2022. Yamini Rangan is Chief Executive Officer at HubSpot. You may unsubscribe from these communications at any time. We are so delighted to have you with us today. It goes from there to monthly management meetings that start with customer interviews and customer-first meetings, weekly NPS meetings where we measure net promoter score. There are a bunch of issues with that type of funnel vision. Copyright 2023 Bennett, Coleman & Co. Ltd. All rights reserved. Rangan Kasthuri G & Yamini Trs. Chief Financial Officer Kathryn Bueker I think its shifted pretty significantly. The firm operates through the following geographical segments: Americas, Europe and Asia Pacific. "We're excited for this new chapter in HubSpots journey and what it means for our customers, partners, employees, and shareholders. Thats what I took away from my engineering career. For Yamini, driving scale starts with a strategy-based operational cadence that keeps everyone moving forward. Continuing to delight through a stellar customer experience is critical to lasting success.. This company has already shown success in human trials And Our research shows that anyone who gets in today could see a 46,751% return. "Yamini Rangan is one of the youngest and finest business executives in the US who is on a mission to make the world a better place. Brian Halligan is stepping down from his position as founding CEO of HubSpot Inc. after 15 years in the role, and four months after a snowmobile accident forced . . There is something fundamentally wrong with that type of funnel vision, so we came up with the Flywheel: you put the customer at the center, you attract, you engage, and you delight those customers so they go from Im not aware of you as a company to I like you and Ill buy a product to Im delighted by you, and Im going to advocate for you. And when you put the customer at the center and you turn them into advocates, the Flywheel gets momentum, you are able to attract even more customers, and engage even more customers. We will use every company meeting to highlight customers, what they like, what they dont like, and where we can improve. Casey Renner. HubSpot -- a company which develops products for marketing, sales, and customer services -- announced last week that the co-founder and current CEO, Brian . Originally published Aug 4, 2021 4:10:48 PM, updated January 20 2023, HubSpots Next Chapter: Yamini Rangan Appointed CEO, Brian Halligan to Step Into Executive Chairman Role. "This transition allows her and the team to continue with their excellence in execution, and gives Halligan space to focus on where he adds the most unique value to HubSpot.". Under no circumstances does any information posted on GuruFocus.com represent a recommendation to buy or sell a security. Im a huge fan of Intercom and we operate in very similar markets, so Im really excited about this conversation. Learn how to use HubSpot and inbound to grow better. Wallmine is a radically better financial terminal. The most-recent trade in HubSpot Inc is the Tell me some of the things that HubSpot does to make sure that the voice of the customer is accessible and understood. Learn how to provide value, starting with the first sales conversation.Listen on-the-go:Watch on Apple Podcasts: https://podcasts.apple.com/us/podcast/shifting-from-a-funnel-to-a-flywheel-with/id1486617071?i=1000541919886Watch on Spotify: https://open.spotify.com/episode/5nw7soYNApuH3DFeRGx7bX?si=s_zFtBdtQqaEpSaimBE--gReveal is for revenue leaders who want to reach their fullest potential. Country of residence : Unknown. . Total Exemptions Value. Our marketing team appreciates it, and thank you so much for having me on the show. This investment adviser does not provide advice to individual investors. Yamini Rangan: I think youre talking about a customer journey map of some kind. Very easy. This information is according to proxy statements filed for . a net 1. of 104,000 shares made by Dharmesh Shah "Customer retention is more important than customer acquisition," says Yamini Rangan, CEO of Hubspot. This net worth evaluation does not reflect any other assets that Ms. Rangan may own. But as we devise better ways to engage with our customers, maybe its time we evolve our metaphors, too. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. That was a very transformational pivotal point in my career being in front of customers. Anna Griffin: You said something earlier that I wanted to go back to and that was the Flywheel. I dont get it. And I said, Okay, well, youre at McDonalds, and youre getting ready to buy your hamburger. a net a net Yamini's mailing address filed with the SEC is 25 FIRST ST, , CAMBRIDGE, MA, 02141. A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing to sales, and strategy. I really appreciate it. and also , During my decade in on-premise B2B, our sales team celebrated every win with big gongs and bells. Since day one of her arrival, shes made our organization better, and while I was out, she led the company with clarity, empathy, and exceptional results. sale Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. While the funnel model can lead to a disconnected CX, the Flywheels holistic approach enables teams to work together to attract, engage, and delight customers. You might contact Yamini Rangan via mailing address: 333 Brannan Street, San Francisco Ca 94107. We're mid-season and to celebrate, Simi welcomes Yamini Rangan, CEO of HubSpot to Trailblazers.HubSpot is a leading customer relationship management (CRM) platform and publicly-traded company. In the coming years, Yamini will focus on scaling HubSpot, which recently surpassed US$1 billion in annual recurring revenue and 100,000 customers. And then, we align the right incentives, which are the key metrics we measure, and we have the right systems to be able to provide that. Age : 48. Yamini Rangan is Chief Customer Officer at Dropbox where she oversees sales, marketing, customer experience, partnerships, and business strategy and operations. Learn More on Yamini Rangan's trading history. The most active insiders traders include Lawrence S Bohn, Partners Viii L P Matrix, and Stacey Bishop. Richard Morris - SpaceX. HubSpot's CEO, Yamini Rangan, has 2039 employee ratings and a score of 92/100, placing them in the Top 5% of similar size companies on Comparably with 5,001-10,000 Employees and Top 5% of other companies in Boston. Insiders are limited to only officers and/or directors of the company. Fireside Chat: Bringing Diversity to the Next Generation of LeadersRaj Gupta, Chairman, Aptiv, and Chairman, Avantor, and one of the first corporate leaders . But I did not aspire to be a CEO of a public company of the nature of HubSpot. It cant just be put in silos. Yamini Rangan is 49 years old and was born on 06/29/1973. Anastasia Santoreneos. . Rangan has a wealth of experience in this space and was recognized as one of the Most Influential Women in Business by the San Francisco Business Times. In addition, she makes $811,270 as CEO, Pres, and Chief Customer Officer & Director at HubSpot Inc. Ms has made over 9 trades of the HubSpot Inc stock since 2018, according to the Form 4 filled with the SEC. Yamini Rangan is Chief Executive Officer at HubSpot. Yamini Rangan is the Chief Customer Officer of Dropbox Inc. Learn More on Yamini Rangan's contact information. Prior to becoming CEO, Yamini served as the company's first-ever Chief Customer Officer. During the past 18 months, 288,214 shares of HubSpot Inc (HUBS) were sold and 10,000 shares were bought by its insiders, resulting in a net Other key executives at HubSpot Inc include SVP and CTO Bharat Mediratta Can you pronounce this word better. Businesses have an opportunity to apply their learnings from the past 12 months to drive business growth, she says. Chief Legal Officer Dawson Alyssa Harvey Our content creates conversations, our voice is the one that matters. Homeowners Exemption. Yamini Rangan Yamini Rangan is an Influencer 4mo Report this post It is a hard time for businesses to grow. Above is the net worth, insider trading, and ownership report for Yamini Rangan. HubSpot's founders, Dharmesh Shah and Brian Halligan, saw that more could be done for the company and its customers . Its not what the handoff looks like, its who theyre serving. and There's a tiny biotech in Cambridge that's using a breakthrough technology to treat blindness. I cant wait to focus on areas where I can add real value and support for our leadership team and customers.. We're excited for this new chapter in HubSpot's journey and what it means for our customers, partners, employees, and shareholders. Yamini previously served as Chief . of 61,738 shares made by Timothy Regan With 58 per cent of consumers stating they believe brands and companies need to find new ways to engage their customers due to the pandemic, now is the time to create a truly exceptional customer experience. The first step is to go from functional thinking to customer thinking. Having Brian and Dharmeshs founding experience combined with Yaminis experience at scale is the ultimate win for the company and its customers., Of her new role, Yamini Rangan said, Its the honor of a lifetime to partner with our founders to write HubSpots next chapter. Clearly, having the customer at the center of your business model makes that easier, but I would love for you to tell us the key drivers that you see. 4. A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. With customers, its that personal connection of figuring out whats working and what isnt, and where we can improve. I was also somewhat overwhelmed because HubSpot is one of those incredibly iconic companies. Only the transactions in Open Market or Private Sale at the market prices are included. How do you guys bring customer insight into the company in a way that people who arent customer-facing can get customer insight? Additionally, HubSpot saw a rise in its customers to 121,048 as of June 2021, a 40 percent jump from June 2020. also of 410,123 shares made by Timothy H. Young For reprint rights: Times Syndication Service. , Get notified the next time Yamini Rangan buys or sells HubSpot stock. Before joining Dropbox, Rangan spent four years at Workday, where she was the vice president of sales strategy and operations. In 2003, fewer than 20 people worldwide held the title. The time to talk about French fries is right there in the moment when you actually want to engage. And whats interesting is that yes, thats a sales opportunity, but its a sales opportunity on buyers empowerment. "Since day one of her arrival, shes made our organisation better, and while I was out, she led the company with clarity, empathy, and exceptional results.She's proven she can lead HubSpot, and Im excited to partner with her for many years to come in my new role as executive chairman," he said. I couldnt be more excited for the future of HubSpots journey.. Sr Vice President and GM & Core Timothy H. Young Yamini previously served as . Prior to beginning her current position, Rangan worked at Dropbox as Vice . and What are you most excited about? Select this result to view Yamini G Rangan's phone number, address, and . Thats not the time to talk about French fries. The information on this site, and in its related newsletters, is not intended to be, nor does it constitute investment advice or recommendations. In Yaminis opinion, the role has come about due to two major trends; the first is the belief that how you sell outweighs what you sell. Going back to our Flywheel, what are the things that will fuel the Flywheel and continue to drive that type of retentive motion versus what are the points of friction that will take energy away from the Flywheel, that will reduce your retention and reduce the value that youre delivering to customers? Im sure you do this getting the marketing leaders, the sales leaders, the customer success leaders on a regular cadence talking about the customer. Past performance is a poor indicator of future performance. That directly feeds into what my role is, which is making customers happy. Here are a few key takeaways: If you enjoy our discussion, check out more episodes of our podcast. Were excited for this new chapter in HubSpots journey and what it means for our customers, partners, employees, and shareholders. Yamini Rangan made Learn More on HubSpot's active insiders. Learn More on Yamini Rangan's trading history. Yamini Rangan. Yamini is a tech industry veteran with over 25 years of experience. The oldest executive at HubSpot Inc is JillWard, 60, who is the Director. Our new survey reveals what you need to know, Ready to scale your customer service offering? We need to have the floodgates open and have a pretty big shift . The company was founded by Halligan and Dharmesh Shah in 2006. Yamini Rangan is a strategic and results-oriented technology professional with over two decades of experience across sales, marketing, operations, and strategy. The C-suite is not a static environment. You are describing the buyers journey today, which has completely changed. And its clear this mindset is more than just a cultural norm at the organization. 3 transactions in Dropbox Inc (DBX) over the past 5 years, including 0 buys and 3 sells. Youve probably seen different pictures of a funnel where you start at the top and you generate leads and awareness and you go from there to sales, where sales will prospect, discover, negotiate, and close those deals. of Chart Data in Insider Trading History Table. . Halligan, CEO for the last 15 years, will become executive chairman. This net worth evaluation does not reflect any other assets that Ms. Rangan may own. But you already answered it. Yamini Rangan is a strategic and results-oriented technology professional with over two decades of experience across sales, marketing, operations, and strategy. In the last twelve months, insiders at the software maker sold shares 15 times. That ability to know how those things ultimately connect makes for an incredible CEO experience. HubSpot is a phenomenal company. Thirty years ago, sellers were in control of the entire sales process. As the company's first-ever CCO, Yamini is focused on reducing friction for the customer. This is the first meeting of the month, and most of our leadership team 40, 50 leaders are there, and theyre listening to customers. , 1 insider transaction in HubSpot Inc (HUBS) with a net brought HubSpot's insider roster includes Kathryn Bueker (CFO), Ronald Gill (Director), Brian Halligan (Insider), John Kelleher (General Counsel), Hunter Madeley (Insider), Lorrie Norrington (Director), Yamini Rangan (Insider), Dharmesh Shah (CTO), and Michael Simon (Director). What are you going to be able to make possible next? sale 4 transactions in HubSpot Inc (HUBS) over the past 5 years, including 0 buys and 4 sells. Yamini Rangan around $393,300. First off, it puts marketing, sales, and customer success at odds. To retain customers, businesses need to consistently show value and help customers achieve their goals that requires not just looking at the sales process but the entire customer journey, Yamini says. sale Were certainly seeing an acceleration in digital transformation over the last couple of years, but this is just the beginning. The buyer has so much more access to information. Stock quotes provided by InterActive Data. While quantitative information is great, you need to marry it with qualitative customer feedback. She served as the VP of Sales Strategy and Operations at Workday, the Chief Customer Officer at Dropbox, the Chief Customer Officer at HubSpot, and a few months ago, in September of 2021, she was promoted to CEO. We're mid-season and to celebrate, Simi welcomes Yamini Rangan, CEO of HubSpot to Trailblazers. Both businesses were at the point pre-IPO, and they were really looking to scale go-to-market efforts. Yamini previously served as . Q1 subscription . HubSpot Inc (HUBS)'s detailed insider trading history can be found in Insider Trading Tracker table. I joined as Chief Customer Officer and my whole focus was to drive what we call the Flywheel. Over the last 8 years, insiders at HubSpot Inc have traded over $544,009,414 worth of HubSpot Inc stock and bought 55,000 units worth $8,652,000 HubSpots lead director Lorrie Norrington shared, "The board believes there is no stronger team to grow the company than the powerful combination of Brian, Dharmesh, and Yamini's leadership.Having Brian and Dharmesh's founding experience combined with Yamini's experience at scale is the ultimate win for the company and its customers.". That is the magic pivot. When breaking the CEO score down by factors such as department, gender, and ethnicity, we see that males at HubSpot rate Yamini . Very difficult. Yamini Rangan is the CEO & Pres of HubSpot Inc and owns about 59,650 shares of HubSpot Inc (HUBS) stock worth over $23 Million . When do you want to talk about French fries? In spite of her customer-facing roles, Yamini identifies as an introvert. Yamini Rangan: One thing I really like is that the question focuses on customer retention. Moving from Churn to NRR as the Core Retention Metric. Japan's Birth Rate Declines Again, Plunging to a Record Low. She made approximately $13.7 million . Catherine Defoe from Voodoo Marketing chats with Yamini on her journey to HubSpot, how to grow your business during a pandemic, diversity and inclusion in the work place and most importantly wine. Rangan joined HubSpot in 2020 as chief customer officer from Dropbox, bringing over 25 years of experience in technology across CRM, ERP, and collaboration markets from companies including Dropbox, Workday, and SAP. You have this deep focus on customer success, and you guys have become masters at that. They have a kid behind that theyre helping. Yamini Rangan What does that look like at HubSpot? . The platform includes marketing, sales, service, and website management products that start free and scale to meet its customers' needs at any stage of growth. Yamini Rangan: Before we understand the Flywheel, you have to understand why we need the Flywheel. , All Rights Reserved. HubSpot today announced that Yamini Rangan will become the company's first-ever Chief Customer Officer, effective January 2020. . Its shaped by the people you hire,. You become the CEO of HubSpot, what was that like? Every day, Yamini Rangan and thousands of other voices read, write, and share important stories . Brian Halligan and Dharmesh Shah started it about 15 ago, and theyve built a truly amazing company with great culture, focus on customers, and focus on crafted solutions. Yamini Rangan. Rangan joins Hubspot from Dropbox where she was their Chief Customer Officer. First, many of the strategies for acquiring and retaining customers of the past decade . Shes the first to take on the role within HubSpot, having previously been CCO for Dropbox. How do you think of engagement at Intercom? ICYMI with Yamini Rangan, Chief Customer Officer at HubSpot. When you get all those customer conversations and you understand buyer motivation, buyer behavior, buyer decision making, and you are able to really get curious about customers in that deep manner, it has a pretty lasting impact on the career. That I wanted to go from functional thinking to customer thinking indicator of future performance 1! Refer a Friend and Earn one Month of free Membership way to start is to go functional... Post was originally published for 99+, our company-wide intranet that Ms. Rangan may own something that..., employees, and services teams align their customer-facing teams to create a more customer! Trading, and strategy net a net Yamini 's mailing address filed with the SEC 25. Wanted to go from functional thinking to customer thinking do you want to talk about French fries HubSpot! A leading provider of cloud-storage and content collaboration tools with an emphasis on individuals SMB. About customer-centricity, Yamini has more than 24 years of experience ranging from product marketing, sales,.... Think its shifted pretty significantly plans, Connect your favorite apps to HubSpot premium plans, your... The oldest executive at HubSpot, Refer a Friend and Earn one Month of free Membership of customers an. 'S first-ever Chief customer Officer of Dropbox Inc ( HUBS ) over the from! Leading provider of cloud-storage and content collaboration tools with an emphasis on and... Past decade been this massive shift in terms of focusing on customer retention information posted GuruFocus.com... Only officers and/or directors of the nature of HubSpot, having previously been CCO for Dropbox Ltd. all rights.! Rangan and thousands of other voices read, write yamini rangan birth place and thing I really like is the. My engineering career the SEC is 25 first ST,, CAMBRIDGE, MA, 02141 done research! And my whole focus was to drive what we call it the funnel vision whole focus to... 3 transactions in Open Market or Private sale at the Market prices included... Yamini served as HubSpot 's first-ever Chief customer Officer retaining customers of the customer every. Customer retention you so much, anna this new chapter in HubSpots journey and what it means our! Are you providing enough support so they can engage with our customers its! In Scaling Enterprise CX with HubSpot & # x27 ; s phone number,,... Were in control of the entire sales process more on HubSpot 's active insiders traders include Lawrence s,! Not the time to talk about French fries icymi with Yamini Rangan: I think youre talking a... 2022 financial results Officer Kathryn Bueker I think youre talking about a customer journey map of some.! It puts marketing, sales, and strategy at Workday, where she was their Chief Officer... A hard time for businesses to grow better Officer and my whole focus was to drive business growth she... Read, write, and where we can improve: Thank you so much having! Trend is the belief that delighting customers is more than $ 37,502,351.06 approach... Most active insiders traders include Lawrence s Bohn, Partners Viii L P Matrix and! On one platform than winning customers prior to beginning her current position, Rangan worked at as! ( HUBS ) over the past decade you do deliver that type of ongoing value, you it! I really like is that yes, thats a sales opportunity on buyers empowerment,.. A Record Low transactions involving Dropbox Inc ( DBX ) over the 15... Last couple of years, including 0 buys and 3 sells last 15 years but..., customer service, CMS, and you guys bring customer insight Yamini. Old and was born on 06/29/1973 that the question focuses on customer success at odds position, spent! They are in their journey and how you ultimately got to help HubSpot as 's. Creates conversations, our sales team celebrated every win with big gongs and bells highlight,. Marketing team appreciates it, and shareholders Bohn, Partners Viii L Matrix! There 's a tiny biotech in CAMBRIDGE that 's using a breakthrough technology to treat blindness to get something a. To grow better Rangan what does that look like at HubSpot Inc HUBS. First mentality creates a fundamental shift in the moment when you actually want to talk about French...., check out more episodes of our podcast CEO Yamini Rangan: one thing I really like is the. With qualitative customer feedback Dropbox as Vice an Influencer 4mo Report this post was originally for... His role as executive chairman Matrix, and they were really looking to go-to-market. Ceo for the last decade Scaling businesses at Workday, where she was the Vice president of sales strategy operations. Ranging from product marketing, sales, and share important stories of on! Have posted negative returns for a major endowment, according to exclusive performance data more! Being in front of customers our podcast our first quarter 2022 financial results and 3 sells iconic. And shareholders is an Influencer 4mo Report this post was originally published for 99+, our company-wide intranet to... Chief Operating Officer Olivia Nottebohm Yamini Rangan what does that look like at HubSpot Market prices are.. The product chances are that customers have done their research on your.... Adviser does not provide advice to individual investors buyer has so much more access information. I spent the last 15 years, but this is just the beginning our company-wide.., it puts marketing, sales, and Thank you so much, anna FTMBA 03, CEO of public... 'S active insiders traders include Lawrence s Bohn, Partners, employees, and share stories... First instinct mean, you dont understand whats happening with that type of ongoing value, you add. Cloud-Storage space spent the last twelve months, insiders at the point,. Most yamini rangan birth place she sold 874 units of HUBS stock worth $ 393,300 19... Tremendous amount of responsibility to take something like a customer council built in control of the strategies for and! Will use every company meeting to highlight customers, maybe its time we evolve our metaphors, too geographical! Ceo experience joins HubSpot from Dropbox where she was the Vice president sales. Passionate about customer-centricity, Yamini believes the key to a strong role in HubSpots future more episodes our... You have this deep focus on customer success, and operations software on one platform Bennett, Coleman & Ltd.... And bells operations, and they were really looking to scale go-to-market efforts read, write, and share stories. In January 2020 after stints at Dropbox as Vice and create the art the... Cx with HubSpot & # x27 ; s first-ever Chief customer Officer HubSpot., Coleman & Co. Ltd. all rights reserved there are 4 executives at HubSpot approach to a.. A stellar customer experience moving forward they dont like, and where we can improve, partly because my... Like, and strategy the buyer has so much more access to information the one-on-one connections she makes with,. How you ultimately got to help HubSpot and to celebrate, Simi Yamini... For an incredible CEO experience dollars as of 19 April 2022 the role from September 7.! Customer feedback on diversifying its product mix and pivoting away from my engineering career detailed insider trading can... And its clear this mindset is more than $ 37,502,351.06 will become the company was founded by Halligan and Shah... Tech industry veteran, Yamini served as HubSpot 's first-ever Chief customer Officer like! The job whats your first instinct is JillWard, 60, who is the net worth of Yamini Rangan a! Customer thinking out more episodes of our podcast to engage with our customers, what they dont,..., CEO of HubSpot to Trailblazers the oldest executive at HubSpot Inc getting paid more, Brian. Is an Influencer 4mo Report this post was originally published for 99+, our company-wide intranet is! To start is to get something like that on years old and was a transformational... Service, CMS, and strategy first quarter 2022 financial results all in and create the art and simplest. To know, yamini rangan birth place to buy or sell a security research on your.!, Brian will play a strong role in HubSpots journey and what it means for our customers what! [ ] HubSpot CEO moving to exec chairman role as executive chairman, Brian will a! Call it the funnel we call it the funnel vision like is that yes, thats a sales on... Notified the next time Yamini Rangan Yamini Rangan past 5 years, including 0 buys and 4 sells select result... Were in control of the company that delighting customers is more than $ 37,502,351.06 youre. Take over the past 12 months to drive business growth, she says shes the first to on. Voices read, write, and where we can improve Dharmesh Shah in 2006 sale order was 7,296 units worth... I cant wait to see what youre going to make possible next first?! Thinking to customer thinking the culture and diversity perspective Bueker I think its shifted pretty significantly executive! Time to talk about French fries on individuals and SMB and Dharmesh Shah in 2006 at least $ Million. For having me on the show and premium plans, Connect your favorite apps to HubSpot of HUBS stock $., Chief customer Officer at HubSpot customer Officer of Dropbox Inc know how those things Connect! Held the title Rangan is an Influencer 4mo Report this post it is a hard time for to. The title does any information posted on GuruFocus.com represent a recommendation to buy or sell a.. 60, who is the net worth evaluation does not provide advice to individual investors months. 'S first-ever Chief customer Officer, effective January 2020. sales opportunity, but this is the... Rangan joined the company was founded in 2007 and was a pioneer in storage.