Sure, you can do all of that without the app, but a bit of technology goes a long ways. 0000018000 00000 n
We just had our September 2021 Viking cruise canceled two weeks after making final payment and one week after paying for our airfare with British Airways. Now they have a voucher for me, my , 13,408 plus 25 percent I bullied them into. We were due to arrive at the island the following morning, Dec. 24, where a few hundred of us would go ashore for tours of the small towns such as Oia and other island landmarks like the Prophet Elias Monastery, or simply to wander the narrow alleys of Fira and admire the view. To get that value, youll have to use as many of the onboard services as possible, but it beats constantly taking out your wallet for things like internet access and port fees. In fact, it was originally issued as a 125% voucher; if I don't spend it on another cruise, I will only get $4000 cash back from Viking when I apply for a refund after it has expired two years from the date of issue (that is spelled out on the voucher). Trips that are not fully paid according to the due date specified in the booking confirmation are cancelled. If you don't use the vouchers, you won't be able to get them refunded until they expires 2 years after they were issued. Typical cruises last several weeks, so youll want to bring plenty of clothes, but remember that every stateroom includes access to a self-service laundry. We canceled a summer Alaska cruise in Jan, I think, figuring (correctly) it wouldnt happen. They want to put on a grand show for the world. If not done properly, aspects of the policy can be accidentally nullified. Second, other markets --AU, NZ, UK, etc-- have different rules. But by then, the price increase had claimed the voucher plus an extra $628. Your fare includes a shore excursion in each port of call (including all port charges and government taxes), onboard meals with beer and wine, Wi-Fi access, self-service laundry, spa access, and 24-hour room service. The pool deck of the 'Viking Venus,' while docked in Valletta, Malta. My grounds were that I had been deceived and straight out lied to by Viking agents in their zeal to obtain a new booking, basically that they would, and did, say anything in order to make a sale. They are as scared as we are of covid. ex: The best boulangerie in Paris has an outpost in Dubai. NOT HAPPY. Accident or Sickness & Medical Repatriation Emergency medical or dental expenses during your trip may be covered, including costs of circumstances that may arise related to COVID. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. But that's their problem and I was not about to allow them to turn it into my problem. And if youre looking for adventure, you can go zip lining, kayaking, or parasailing. Somehow this was a "special case" requiring management intervention, so as I said it may depend on your negotiating skills. 60% of Full Fare. Sailing down rivers puts you in the heart of many of the cities you visit, our source tells us. The most obvious: Pay for the Silver Spirits beverage package, which offers unlimited beers, cocktails, premium wines, juices, espresso drinks, and mineral water for the entire cruise. I hope it survives and is not bought out. Part of this was, of course, due to confusion among agents in the early days of cancellations and vouchers as to what was what. Long story short, I prevailed. Each morning on the ship began with a rather visceral ritual, which sorry, probably TMI involved spitting into a test tube, which was promptly collected for testing. By the time we'd left Messina, the reality of omicron, of the pandemic, and of waking up every morning to spit into a tube had started to weigh on me. 19952023, The Independent Traveler, Inc. If you cant travel as planned you must cancel or change your reservation as soon as possible. Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: . When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. 0000018268 00000 n
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I can only speak to what just occurred for us the past days. We "lost" the first time and "won" the second time. 0000003926 00000 n
We'll send you a weekly newsletter to your inbox. As an alternative to reimbursement of cancelled trips more than 24 hours before departure, you can in some cases change the date of travelling or have the money deposited for a new trip within 6 months (12 months for cancellations from 15th of March 2020 and onwards). We got a flight (economy class) eventually, but we had to do it ourselves. This offer covers all Viking reservations that are made between May 1, 2020 to October 31, 2020. When it got cancelled we booked a different cruise and had enough credit to book a suite. The FFS#6 promises to be one of the most exciting cruises of 2024. If the outbound journey has not been used or cancelled, Viking Line has the right to cancel the return trip. The realities of cruising amid sudden COVID-19 surges. With all shore excursions canceled and many of those margaritas polished off we left Malta early that afternoon for Messina, Sicily, our next scheduled port of call. Here is what happens: The $5000 FCC reverts to being an FCC again and is still worth $5000 towards a cruise to be named later; it is not eligible for the 25% bonus because it is already a voucher. The company also offers print publications designed to get travelers aboard one of their ships. He flat out lied to me. Thanks for your help-. If there's a second or third virus wave, or an acceleration of re-infections, or a refusal of desirable ports to allow docking, this situation could get very ugly in a hurry. 0000026368 00000 n
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In this elegant space under a canopy of Scandinavian trellised wood, guests can indulge in afternoon tea service, served daily.. I want to be there for 2 weeks. Viking has been extending the offer and it is now for bookings through the end of this month. The vessel will then sail to La Romana in the Dominican Republic. Guests will notice that some package prices have been raised considerably, between 5-30% depending on the voyage length. 0000550588 00000 n
We did the Madrid pre on our last cruise (11/2019) and did the Tuscany post - both were great. nr. Started June 21, 2021, By Viking has undoubtedly sold some cabins to new purchasers for these 2021 cruises, too. "You know the old saying when life hands you lemons," Clancy announced. It is possible that the Viking agents are instructed to give out the policy that applies to your booking: However, the information that I shared was from the Viking website, one of the links in the website footer: https://www.vikingcruises.com/risk-free-guarantee.html. We were able to change our flights with no issue. We are thinking of cancelling the trip. With that said, some If you want to enjoy a cocktail outside of lunch or dinner service, youll have to pay for the privilege. I know I am never going to please everyone with my choice, and to those who I have disappointed, I do apologize., However, I think the itinerary and the ship will provide us with a wonderful time, and it will be the first time I have ever had a cruise formally known as the bloggers cruise on this wonderful vessel.. But perhaps what we need in these COVID times is more empathy and understanding and less angry. My other consideration at the time was I had bought A LOT of stock in four cruise lines after they went in the toilet due to covid, so I figured I had enough at-risk without risking a non-public company going BK. OBC over and above the 125% voucher, I can't say. We had three cruises booked as pandemic was happening. Standard features like heated bathroom floors and high-quality wooden deck furniture really help the cruise line stand out from its competitors (and no, we havent received payment from Viking for this piece). It would be nice if they issued new vouchers based on the value of the rebooking. Standard staterooms are much less expensive, and while theyre not exactly roomy, that doesnt matter if youre just using them as a sort of home base. 0000057816 00000 n
Many thanks for your detailed explanation @duquephart, Do you have any advice for me who might rebook my May - June 2021 British Isles cruise on the Venus? tX/a(c`:'z}c l~&9p!Dfe9 I want to be able to cash out sooner rather than later, should it come to that. The balance from a cancelled trip is not automatically transferred to a new one. Maybe I try to always put myself in the other guy's shoes, but I try to find ways to not feel mad and angry. "), As I fretted about the wisdom of being on a ship, overseas, in the middle of the latest wave, my fellow passengers seemed pretty damn chill about the whole thing. I expect that it will continue to be extended month by month for the next few months at least: That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Needless to say, those of us still aboard weren't thrilled about any of this. 0000618755 00000 n
Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. For river cruises, tipping recommendations vary depending on your location. We have trip insurance, but I believe it only covers cancelation due to medical reasons. The choice for this ship might be disappointing to some, Heald said in one of his Facebook posts: I had looked at Galveston but the Carnival Jubilee is so popular that there were few open cabins, not enough for our group anyway. Photo: Courtesy of Paul Brady. The Viking River Cruises website contains gratuity recommendations for various cruises, along with currency recommendations. ), Iwould deal with Steve at tripnsurancestore.com. Vouchers and refunds are based on the amount you paid Viking after any discounts. Carnival Cruise Line's Brand Ambassador, John Heald, has announced the For Fun's Sake Cruise #6 aboard the Carnival Horizon in 2024. If you have booked a bus connection to your trip, the departure time is when the bus departs. You haveto make sure you dothis right to be covered, the policies have a few loopholes. The latest version of the confirmation is valid. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: 0000562743 00000 n
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The deposited amount cannot be transferred to another person. John Heald, Brand Ambassador of Carnival Cruise Line, has announced the details for the next For Funs Sake (FFS) Cruise. Hard to bail if all you have is vouchers. When our May 2020 cruise was canceled we were pleasantly surprised to learn the trip insurance was included whether or not you took the FCV or the refund. Given what is at stake (a lot of money! KyOh, October 19, 2020 in River Cruising. What about re-booking for April 2022? Onboard spending credits can be used for extra-charge restaurants, spa treatments and other pricey add-ons. You will be able to leave a comment after signing in, By As such, guests traveling on either an ocean or river ship may experience minor day-to-day variations in how we implement our overall program. That's the best approach. But whatever happens, there's . We've already got tickets with Delta for our cruise next January. Cancellation matrix, page 3: https://docs.vikingcruises.com/pdf/2-191004_BookingAndSaleTermsAndConditions_wMSP_v4.pdf. The date will be clearly stated in the e-mail; it is not a flexible date. We had three cruises booked as pandemic was happening 0000550588 00000 n I can only speak to what just for! Are not fully paid according to the due date specified in the Dominican Republic we were able to our... The policies have a few loopholes due date specified in the e-mail ; it is a! 2021 cruises, too Sake ( FFS ) cruise a few loopholes put on a show! Heart of many of the 'Viking Venus, ' while docked in Valletta, Malta AU,,... Viking cruises & # x27 ; s haveto make sure you dothis right to be covered, the departure is... Journey has not been used or cancelled, Viking Line has the right to one... Been extending the offer and it is now for bookings through what happens if a viking cruise is cancelled end of month! ( 11/2019 ) and did the Tuscany post - both were great different... 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