WestJet's business class bedding is great as well, with a plush pillow and a very comfortable blanket. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. I enjoyed my J flight on this aircraft from YYZ to YYC return back in February. No service or not much and you can enjoy the lying down and sleeping. The meal is served with salt and pepper shakers that resemble the Canadian Rockies! The one downside is that theres a single lavatory at the front of the cabin, which is shared between all passengers and the cockpit. Maybe because it was new or maybe because it felt like personal service was alive again. My one complaint about WestJets product is that they dont have individual air nozzles at every seat. Cabin service started shortly after I sat down, with a flight attendant offering me one of WestJet's signature cocktails: Gold Peak slightly sweet green tea, cranberry juice, vodka and lemon. I second lucky in that QR is the benchmark for service, food and hard product, I just haven't flown better with that amount of consistency. Great! [flight_stats ticket-class="first" review-stat-section="Service" tpg-rating="13" tpg-rating-max="15" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="No" turndown-service="Yes" /]. Or perhaps they can make it work with the leisure Wow, nice interior! WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. Of course this example on WestJet is nowhere near as bad as the appalling example given a while back, from memory on AA ex Charlotte, in which the FA invoked 9/11 in some hokey, homespun homily about how passengers up the front had saved the airline. We paid a total of $1,772 for the one-way flight between London's Gatwick Airport (LGW) and WestJet's home base in Calgary, Canada (YYC), and round-trip tickets were pricing out at about double that cost, around $3,500. In reading other reviews of this product in anticipation of my own flight, I was expecting an incredibly drawn-out service. Also provided was a pair of over-ear headphones, which I used for a short time before switching to my Beats Studio 3s, as they weren't all that great. Third and each additional bag: $100.00 CAD / $118.00 USD. One amazing feature of the lounge is that, due to COVID, all food ordered is la carte and delivered directly to your table. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. WestJet business class salt & pepper shaker. After two years of working almost every single day in the land Continue reading This Life in Trips 2 Shares This particular flight was let down a bit by the ground experience, which didn't feel quite up to par with some of its competition, but once I got on board I felt that WestJet easily matched -- or surpassed -- its peers. This is especially the case since the rise of the ME-3 and how SQ's product just doesn't stand out as it once did with. I have experienced better. Nope - I am paid to ensure my airline makes a profit, my routes create sustainable revenue, my cargo payload is sufficient to balance the loss making passenger traffic and a safe and efficient business model is secured for the sales country I oversee. You didnt order the fish! It's way more expensive than WestJet's regular budget long haul product and more expensive than that offered by the major carriers!? If you are flying for a business Westjet with your team or maybe on any big family vacation, if you are traveling in a Ticket of more than ten then you can book flights under . Overnight, you want the sleep time. :-). When I rang they suggested that a middle and aisle where best ie F and K in same row. Lanson was their champagne on offer. You are also given your choice of beverages, including carbonated drinks, juices, water, coffee, and tea. Thats good to note, since im flying the YYC-CDG inaugural. Within the past few days WestJet launched 787-9 service between Calgary and London, which represents an exciting new phase for the airline. She is so wise. I asked for another signature cocktail. Inclusions. Dinner in under 2hrs is almost guaranteed. We'll run a soft credit check to find special offers, but it wont affect your credit score. I travel for pleasure only, no business. @Mark. Ive reviewed a lot of flights in my life, though I dont think Ive ever felt as conflicted about a product before as this. Not once have you mentioned SQ! Skymiles earning rates are dismal on Westjet and their on-time record for long distance flights used to be dismal, too. WestJet: Best Business Class seat in the air - See 16,866 traveler reviews, 1,313 candid photos, and great deals for WestJet, at Tripadvisor. Though the salad felt totally unique and different for a plane, the beef dish felt more conventional. [flight_stats ticket-class="first" review-stat-section="Amenities and IFE" tpg-rating="12" tpg-rating-max="15" screen="18" movies="102" live-tv="No" tailcam="No" wifi="1.48" wifi-2="0.73" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. I always encouraged my team to provide excellent customer service from the moment they were with the passengers to the moment they disembarked. Our points-obsessed staff uses a plethora of credit cards on a daily basis. When all you've been doing is selling sandwiches from a cart, and all of a sudden you're doing a multi-course restaurant style service for the first time, well that would slow things down substantially. Being a flight attendant - and one that works for Westjet's main competitor - it just isnt fair to assess how long a service took a few DAYS into a delivering an entirely new product. How was availability? Something that I really appreciated about the storage compartments at these seats was that I could plug in my charging cables and keep them contained -- the larger storage compartment had both a USB and AC power port. WestJet might have one of the best business class meal services Ive seen on a transatlantic flight. Recently flew from YTO to LGW with westJet in the old style (but very good) Premium cradle seats. Are you serious - after drinking all that you drank and eating all that food? You have successfully joined our subscriber list. With private pods offering lie-flat seats, luxurious blankets and pillows, Canadian-sourced amenity items (like nourishing skincare products) and delicious fare, youll arrive feeling rested, recharged and ready to take on any European adventure business or leisure. Yes it was 'scripted' - but it was appreciated and an individual touch. Good luck to them - it's rare to see an airline creating a nice product for passengers. That was my one criticism in my feedback to the carrier post-flight. Frankly, I was ready to not stop eating for the entire flight. That was my one criticism in my feedback to the carrier post-flight. Well, thats to Heathrow, I prefer Gatwick.. Give them some time, they'll iron out the kinks. Slow pace in a new product is normal, especially premium. You can't get a business class seat in their new Dreamliner without paying the cash fare. Three hours and fifty minutes. And if you're traveling with a companion, you can keep the divider down so you can more easily chat and socialize. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. View the current offers here. Its not. SQ has the same problem. Good to see them stretch. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. They really tried to provide Qatar Airways levels of service in every way. Sara was incredibly diligent with how she took the order I was asked if I wanted still or sparkling water, if I wanted ice and lemon with that, if I wanted to switch drinks with my main course, if I wanted to eat right away, if I wanted to have breakfast, etc. New planes, classes of service, and service flows take time to get used to. I dont really get why they wouldnt select that as a feature on a brand new 787. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). WestJet Plus seats on the 737 This week it has been revealed that WestJet will be installing proper business class seats on some of their 737s. Boarding had already begun when I arrived at the gate, so I headed for the business-class line and walked right on board. Back in the day a lot of airlines didn't see merit to air nozzles, though this is something airlines get a lot of feedback on nowadays. The dining exercise takes about 2,5 hours. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Lie-flat mattresses, bedding and a turn-down service are among the other attractions, while the inflight entertainment (IFE) will be delivered on 18-inch screens. Advertised prices, taxes and fees may fluctuate based on exchange rate. I happen to live under one of the inbound Atlantic flight paths to LGW and, clear sky permitting (because England), often see the ancient ex-QF WJ 767s coming down slowly - they have about 20 mins to run. Learn more. I was served my (excellent) meal in row 4, 45 mins after 1A got theirs. Before you step into the streets of Europe, put your seat down and feet up in the Business cabin on board our Boeing 787 Dreamliner. About 30 minutes after boarding I was served my pre-departure champagne (WestJet serves Lanson Black Label Brut in business class). It was perhaps the best comfort food I've ever had -- never mind on an airplane. I'm based at YVR and prefer flying WS over AC domestically at least. TPG values it at $1,600. The cabin looks great, I believe they will quickly sort out the service pace and I'm not used to YYC-envy, living in the epicentre of the known cosmos YYZ. At least they're no longer flying those abysmal 767s cast off by Qantas which were causing delays so long people were making money on the flights after EU compensation. Canadian low-cost carrier Westjet has unveiled its first-ever business class seat product, which is set to debut on the airline's upcoming Boeing 787-9 Dreamliner . Heather Yourex-West reports - May 13, 2019 The proposed $3.5-billion bid by Onex Crop. My dessert was served 3hr40min after takeoff. It is only J that matters these days, not F. That aside, WestJet has really come up as a full-service carrier from its low-cost roots, la JetBlue. [tpg_rating tpg-rating-score="81" ground-experience="11" cabin-seat="27" amens-ife="12" food-bev="18" service="13" pros="Gorgeous cabin, friendly and attentive crew, great food." The good news is that the business class cabin feels cozy. Of course the big area for improvement was with speed. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. Sounds like they did a great job (other than the big issue you pointed out). Their every flight, except this new London one (only from a place called "Calgary"!) I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. View the menu options to see what meals, snacks, and drinks will be served on your flight. Now For me the serving of the meals on board did not seem too long especially because Business travelers in Business or 1st Class have access to lounges where they can have drinks or food prior to their flights. I can't wait to see this aircraft help WestJet build out its long-haul network further, and with more flights added to more destinations, I foresee this airline becoming a favorite of mine going forward. But what I really can't believe is that on April 30, there is still snow on the ground in Calgary???!!! Waiting at my seat when I boarded were a comfortable and high-quality pillow and plush blanket that felt like it would have been right at home on a comfortable couch in someone's living room. But as I dug into the selection, I wasn't impressed. Herb Ricotta rigatoni. When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. Westjet isn't comparable to SQ, QR and others you're all discussing. WS Rewards elites get Plaza Premium lounge access at YVR which is miles better than the decrepit AC domestic lounge. This reflects in the marvellous service. Traveling for spring break? Underneath the seat and to the left was a small exposed storage compartment. good varied menu available on demand whenever you wanted it and pleasant staff. I also had to wait another 1 hour because they forget to put my main in the oven. On the other hand, they gripe about the premium SQ often charges relative to other airlines and also recognize that the actual service probably doesn't live up to the @JW: Having lived in Singapore too, I get the impression that Singaporeans have a bit of a love-hate relationship with SQ. Otherwise, great looking cabin and food. While that took a long time, I do have to give them credit on a beautiful table setup. WestJets entertainment system works starting on the ground, so I appreciate that its gate-to-gate. We started our taxi to the runway at 7:30PM. You have successfully joined our subscriber list. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Like really, really, really slow. @DenB WestJet is partnered with Delta and AirFrance/KLM so eventually they will be bookable with SkyPesos and Flying Blue. Daytime return, you can eat in the lounge, arrive on the plane fairly full, have a drink and then eat a bit more. No way a regulator would approve that would they? That includes four rows of seats in a 1-2-1 configuration. I had in my head that West Jet was a low cost carrier and so was surprised when I found that they had a Business Class and that it looked on paper as though it was on par with the other full service carriers. WestJets 787s also have Wi-Fi, with pricing based on how long you use it for, rather than data usage. You can currently buy points and miles with up to a 100% bonus but should you? This flight looks ok, although Im not keen on the pre-departure champagne being served in the plastic cupconsequently looking like a slightly frothy urine sample. No one had dessert until we were over Canada, almost 5 hours into the flight. After that, I asked about which lounge I'd be allowed to visit. Flights from SIN-LHR, AMS,FRA and SIN-NRT,LAX,SFO. WestJet is a Canadian low-cost carrier. Learn more. It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. It was a really comfortable bed, and I fell asleep almost immediately. They might as well rename the dine on demand menu the dine the entire flight and dont sleep menu, because thats how I was feeling. Everyone was also given a candy in the shape of a maple leaf. WS was the refresher I needed. It's a competely different kind of airline, engineered to be irrelevant to readers of this blog. Another 20 minutes later at this point three hours after takeoff the appetizer was served. Review: WestJet Business Class 787 Calgary To London, Review: WestJet Plus 737 Denver To Calgary, Review: Air Europa Business Class 737 London To Madrid, Review: Air Europa Business Class 787 Madrid To Miami, WestJet Expands To Asia, With Calgary To Tokyo Route, Please view our advertising policy page for additional details about our partners. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. Surprised the FA prefers that dump with its strike- and failure-prone transportation. To eat I ordered fresh fruit and a greek yogurt parfait. Stories of 3 to 4 hour services were not uncommon on the initial flights. Furthermore, the service couldnt have been friendlier and more well intentioned. Good people in this business are people who like people and are likeable themselves. Yes, the three sisters from Canmore, Alberta! Not much variety there. Without a dedicated galley-position flight attendant, those two FA's had a tremendous amount of work to do. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). Enjoy spacious comfort in a pod on our 787 Dreamliner. A roundtrip just from Calgary to London typically runs over $3,000. The 787-9 is brand new for them, and prior to that they never offered a business class product. With time will come experience, they'll be able to settle into a rhythm and I have no doubt the service will be faster and become even better. The real professionalism is making it appear you are not rushing! Sounds just like any other service. I didn't know they had a dine-on-demand concept or would put in nice little touches like local ingredients and unique cocktails. Lots of service and no real opportunity to use the seat. Only problem with this service is the hideous Gatwick, Londons second worst airport after the misnamed London Stansted (aka London East Europe). Lavs. I immediately knew that I wanted the poutine. Long drawn out meals are nice, but people really just want to sleep. For me the serving of the meals on board did not seem too long especially because Business travelers in Business or 1st Class have access to lounges where they can have drinks or food prior to their flights. We touched down at Gatwick at 11AM sharp, and from there had a 10 minute taxi to our arrival gate, where it was pretty quiet. For a plane, the three sisters from Canmore, Alberta without paying the cash fare carriers! amenity! Dismal on westjet and their on-time record for long distance flights used to not uncommon on the,... 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