These team leaders have the most leeway to reduce your bill the most and weve seen multiple instances where theyre able to give $50 recurring credits for 12 months. One call feature and explain the benefit of that feature. ConnectCalifornia may receive a commission when you click links on our website. However . These deals are only cheaper if you were already purchasing the extra service from another provider at a higher price, in which case consolidating all services under Spectrum can save money. Connection type: Cable. Thank you for that, its helpful to know all the options. Get Spectrum deals on internet, phone & cable TV service plans. HIRING 6 BENEFIT REPS-WORK REMOTE W/TRAINING, Childhood dream comes true for Red Bulls Peter Stroud, BetMGM promo code for NBA Wednesday gains access to $1,000 first bet offer, Durant eager for Suns debut vs. Hornets after knee injury, Kane trade reinforces hard reality of Blackhawks rebuild, New NCAA president says NIL rules could protect athletes. Call the main line for Charter's Corporate Offices at (314) 965-0555. study guide. 4. 920.831.9116. or apply online today at jobs.spectrum.com to launch your next career! Email Kathleen Mayo (Executive Vice President of Customer Service) on kathleen.mayo@chartercom.com, Call Customer Services on (855) 757-7328, Call Charter Communications Customer Care on 888-438-2427, Call Charter Communications Headquarters on 314-965-0555. This is the primary reason that customer bills go up over time although there are also instances where Spectrums current rate will go up for your subscription tier, or where extra fees or services might be added to your bill due to clerical errors or changing policies at Spectrum. I explained my situation to the supervisor (i.e. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Let them think you actually like Spectrum, but this price hike is just too much the Reddit user suggested. Learn. Email: PriorityEscalationTeam@chartercom.com. Here are the simple steps they followed to reduce the bill: 1. If you want to reach the retention team, youll need to call. If you want to get the best results, work with the experts and sign up for BillSmart. This merger was a bit controversial at the time, as watchdogs viewed it as anti-competative for the broadband market. Finally, an inconvenient method of getting a new customer rate is to cancel for 30 days. At this point, their sales flow should require them to try to sell you a bigger TV package, Spectrum mobile, or even home phone service. Repeat your efforts in a week or two. And just a few minutes later of talking she said she'd put me back on my $59.99 rate (just increased to $74.99). @maddad15, if you'd prefer to work with our phone team you can use this number,1 (800) 934-6489.They will have all the tools to help you, so you'll be in great hands no matter what. Data updated: 02/28/2023 Here's a list of all Spectrum Phone numbers you will need. 2. Mention to them how you have been a loyal customer and that you've always procured your payments on time (if applicable). Get the most recent copy of your Spectrum bill, either a paper copy or a PDF downloaded from your Spectrum online account. While the retention department tries to keep customers in their service and prevent defection, the billing department handles the payments that you do and all final billing. I finally got a nice gentlemen in the retention department, I didn't even have to say much and he just offered to renew my bill at the promotional rate of $59.99/mo for another year. Installation, network activation, equipment, and additional services: Pricing varies. For more information, please see our Stream anywhere w, It's #CyberSecurityMonth! I called and went right to "Remove services" department and they gave a $20 credit for internet only for next 12 months. Once again, you need to politely decline, and make one final request: I understand the introductory rate is for new customers, but if I could at least get closer to it, Id happily just stay with Spectrum instead of going through all this trouble to switch. Don't miss out on this great savings, swit, Watch what you want, when you want with On Demand. Spectrums monthly fees of $3 to $9 are completely unnecessary, and it would be best to remove them as soon as possible. I called today and got a pleasant gentleman on the phone. With Charter Spectrum TV, you do not just pay for the cable services, but also the equipment. Dude so this was an amazing page to find, I read through to what pertained to me and it absolutely worked. Also ensure that you have information on competing offers for internet service in your neighborhood especially if its a fiber service like AT&T Fiber, which Spectrum has more incentive to undercut on pricing. Whether or not you think Time Warner fumbled the Spectrum rebrand with a reputation that bad, do you really want to tell people its still the same company? 25 minutes total on the phone! Sometimes youre paying broadcast fees even if you just have internet service. I have autopay so I only got wind of it after the 2nd charge. The basic steps in building a data strategy are: 1. Spectrum is a contract-free provider, so as a result, there are no cancellation or early termination fees if you decide to cancel your Spectrum connection. She was super nice and Ill definitely do the same next year. This department exists to stop the companys customers from going to their competitors and save money on marketing. Cable series take a hiatus due to Christmas programs and usually doesnt start back up until late January. However, you can still reduce the rate by calling, and not just by shaving off TV packages. Spectrum Internet promotion price is $49.99/mo; standard rates apply after yr. 1. Thank you so much for this article! Although they keep saying that paying $9.99 for the Spectrum Voice (that I never used) is helpful to keep the lower prices. We do apologize for any inconveniences this has caused, I can certainly, @csmichela My apologies for any frustrations or inconvenience. Success! Steps to Cancel Spectrum. If your issue with Spectrum is billing-related, you can talk to them about the issue that you are having and see if they can do anything about it. Stamford, CT 06902 USA. Call Spectrum's regular support team and ask them to . Ive been a customer of Spectrum for a long time, and its frustrating to see that my neighbors get the same service for a much lower rate. Extremely helpful! I find it interesting that if I was trying to get an upgrade . When referencing ConnectCalifornia data and content on third-party sites, linked attribution to the source page on www.connectcalifornia.com is required. She acted like the system wouldn't let her because i have an existing retention offer. You may also want to try and qualify for a subsidized plan, although those plans have much slower speeds and no TV options. Spectrum will let you sign up as a new customer 30 days after you leave the service. Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $25.00/hour or $52,018 annually. Save my name, email, and website in this browser for the next time I comment. I found this page and read the info, and I called customer service to ask to get back to the original pricing. Here are the basic plan details for their subsidy plan for verified low-income households: You are supposed to only be able to get Spectrum "Internet Assist" plans if you already participate in one of the following public assistance programs: However, there is a bit of a loophole for qualifying that still works for some locations in 20202023. Match. Just got mine lowered from $74.99 to $59.99 using this script. Ultimately, they lowered my bill (for just internet, nothing extra) from $79.99 to $59.99 per month. Spectrum is forcing customers who are eligible for a new federal subsidy for internet service to opt in to full-price plans once the subsidy runs out. Equipment fees: $9.99 per month for HD Box; $8.99 per month for Apple TV 4K. It worked great! No matter how you ask, they will be hesitant to reveal the standard rate or the fact that the standard rate can change at any time. Pathetic. If you feel youre going nowhere with the billing department, you can ask them to transfer you to the retention department. Explain youre eligible for another provider. By turning in my cable receivers for 30 days I now qualify for new customer rates. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I did not want to change my cell phone service, so to punish me and my husband, two elderly disabled people, they raised my internet. A standard robot menu should greet you. If you discontinue your Spectrum service within a month, you will not receive a prorated refund, as Spectrum does not owe you a refund under these circumstances. In addition to league passes and direct subscriptions, there are a variety of streamings services dedicated to live TV and sports, with FuboTV being the top player in 2023. To know how have you leveraged data to develop a strategy, you need to build one first. This service was formerly known as Time Warner Cable Internet and, before that, Road Runner High Speed Online. The solution is to return the leased Spectrum WiFi router youre using, and buy your own. Another thing that weve found is its possible to get those annoying broadcast fees removed. She immediately stated she can do $54.99 which I agreed too. The TP-Link AC1750 is the cheapest reliable model and the one I personally use, but you can also consider a more user-friendly Eero system if you have a large home. Already called for Enterprise technical support and haven't received resolution? Willing to switch providers for a cheaper price? These sometimes have special deals and make it really easy to view sports on your widescreen TV, regardless of who you are buying the sports content from. Spectrum alternatives like AT&T and Earthlink are building fiber rapidly, thanks to increased demand for fast home internet post-pandemic. Make sure that they understand why you need the fee waived. The final pricing does eventually show up on bills, so Ive been able to track down the current standard rates: The plans are regional, generally divided between their upgrade service areas (like the Los Angeles Spectrum area and the standard Spectrum service area (mostly suburbs). So yes, you need a lot of patience and time. Shes using Netflix and 20mb internet now and very happy to save the $60 per month she was paying! You can talk to the billing department if you want to, but I wont recommend it. Anyways, Im happy for their retention department and Im happy about the $20/month savings Ill be getting. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and . Don't let anyone be YOU. I wasn't grandfathered in, nor given the option. They reduced the bill by $10. Take a look at your bill and you should see line items for each extra service on top of internet, plus fees and equipment. Aside from increasing your internet performance, using your own router will save you $60/year on Spectrum internet. Find your future. Call 866-288-3371 to get offers on Spectrum cable and internet by zip code. A free inside look at company reviews and salaries posted anonymously by employees. I'm considering moving to frontier for $50/mo. You need to be pretty good at negotiating as well because if the retention department thinks its reasonable, you must be able to try negotiating with them for something else thats similar. These are the easiest ways to contact Spectrum customer support: 24/7 online chat. Then, go into the Spectrum store and claim that you had been trying to switch service, but changed your mind and want to go back to Spectrum. Spectrums Retention Team can offer current customers deeper discounts than billing and normal customer service staff can. If you can survive on a hotspot or mobile tethering for a month, this is probably the simplest method. Our commitment to our communities runs deep because these are the places we all call home. So if you are trying to reach someone at Spectrum headquarters, making contact over social media can be a place to start. All these bill hikes are frustrating when the cheapest plans for new customers start under $50. * *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Youll be prompted to create a Billshark account by entering your name, email, and creating a password. Cookie Notice [redacted personal information.]. I didnt expect much calling but the agent actually helped me get a $30 deal for internet and phone without extra costs on top. but I would need to call Retention Serviced and gave me another number to dial. View this page for a full breakdown on my modem and router recommendations for Spectrum: For most people, where ease of use is the priority, I recommend the Arris Surfboard modem + WiFi router. Other charges such as broadcast fees, local taxes, and surcharges are on top. Retention Specialist (Former Employee) - Austin, TX - November 18, 2022. To expedite the process, have a copy of your most recent paid bill on hand before making the call. Eight years ago, we started BillFixers . If you do so, theyll open up a whole new world of ways to save money on your bill just by indicating that youre thinking about canceling. My bill has steadily increased from the new customer price of $49.99 to $79.99 over two years. They put me on a plan that just has my favorite channels and some local stuff I wanted. Skipping the billing department can save your time and the hundreds of other people holding on the line who have more pressing issues. Remember to be polite but firm when talking to any customer service representative; the person on the other side is also human. And the amount of discount is upon their discretion. . You can reach Spectrum customer service over the phone, in a live chat, or even on Twitter. Spectrum does bill a month in advance only when you sign up for their services for the first time and only for the first month. Its not guaranteed to work. However, if you go through one of their many authorized resellers, youll get the same promo rate as signing up with Spectrum directly but itll be harder for them to cancel the order or notice that youre an existing customer. Extra Fees. How to reach Spectrum Mobile Customer Retention Department? Spectrum knows that unsolicited, fraudulent and spam calls can be a security threat and an annoyance to you. User reports indicate no current problems at Spectrum. One of the biggest hidden costs on Spectrum plans is the WiFi router fee. The $59.99 price point is an intermediate price for entry level plan in some areas. The solution: call Spectrum and negotiate a lower rate. Say that youre thinking about canceling your bill rather than just barreling through with it. If you lease Spectrums modem/router, youll need to return this first. One of the tactics that weve found works best when negotiating is pretending to cancel your bill. Things to keep in mind when you reach out to Spectrum Customer Retention, 2022 Spectrum Mobile Customer Retention Offers, Spectrum Mobile Customer Retention Tips And Tricks. You can email the site owner to let them know you were blocked. One customer took to Reddit to share the unexpected hike in their bill, noting that their original rate for an internet-only package was $45 per month. The phone number of the Spectrum Retention Department is (866) 892-0019 and (800) 892-4357. Call the customer service number or headquarters number below. Only Spectrum retention agents can remove these stuck broadcast fees. Before we start, be aware that this is a time-consuming process. They may also be given a limited amount of coupons per agent to placate customers, similar to how grocery store employees are often allowed to discount a certain amount of produce each day to keep customers happy. #HappyHolidays #Spectrum, We are committed to improving communities and impacting lives where our customers and employees live and work., Who needs to go to Qatar for the FIFA World Cup 2022 when you can catch every goal on FOX & FS1. Check out our Spectrum Channel guide to see if you have the channels that cause broadcast fees. If you choose to turn in your receivers, I recommend giving up cable in December. After that, they consider you a new customer and you can sign up for the promo rate in a Spectrum store or via phone. modem and router recommendations for Spectrum, https://transition.fcc.gov/Daily_Releases/Daily_Business/2016/db0510/FCC-16-59A1.pdf. These plans are suitable for seniors of varying Internet needs that range from low, standard, or high Internet usage. The primary reason people stay with Spectrum is the sports packages. These stubborn broadcast costs can be removed only by Spectrum retention agents. Apply for SPECTRUM Call Center Sales Retention Representative (Bilingual Spanish) - $18 Per Hour plus Commission and Incentives! After this complicated story, ask the agent in the store if they can create a new account tied to your phone number instead of your email. . For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. You may also be able to qualify for subsidized plans for low-income households, or temporarily reduce the monthly cost while out of town by placing the account on hold. Phone Spam Feedback. If you dont have a family member or friend who can help you out with the phone, a service like MySudo can give you a free virtual phone number. However, this agent has access to retention offers, and will make one last attempt to convince you to bundle more services instead of canceling. The failure to win over the retention division is no reason to give up. If you want to try it anyway, here are the instructions for working with Billshark to reduce your Spectrum bill: Once you have a copy of your bill, you can upload it to Billshark and theyll start calling Spectrum on your behalf to negotiate the price down: They ask for seven days so they can conduct multiple calls, but most readers here report that its done within two days. Spectrum, like most cable TV services, makes it difficult to cancel, but we are going to do our best to help you out. All you have to do is cancel your existing service, then call the reseller. If you submit multiple orders through resellers under your existing name and email, it will likely cause an issue with your account. Navigate their call center correctly so you find an agent who can grant price reductions. Give it your best shot. Still worked. Thanks for this article - it really helped! Which way will you be watching? The continued effects of the pandemic . I even went to the Spectrum store and got turned away. It might even take multiple attempts to do it, so make sure you want a discount or fee waiver enough to contribute a lot of time for it. Since promotions and coupons seem to come and go in the Spectrum call center, youll likely need to repeat this charade a couple times to get a result. When it comes to offering discounts and specials, the retention team has more leeway than most other parts of the customer service department, and asking for the retention department might expedite the process of a service-related complaint you called in about. As a result, Spectrum agreed to a variety of terms in order to get the merger approved by the FCC: 2. At BillSmart, weve spent thousands of hours on the line with the Spectrum retention department saving our clients $1.5mm+ on their phone/cable bills. Called into customer service to see if I could get it reduced again but the rep wouldn't budge, she said i was getting a service thats normally $100 (not sure if thats really true). The catch is that you must use a new phone number and email address. The 800 number actually is from the Time Warner Cable days when Spectrum used to be Time Warner Cable. But to maximize the effectiveness of this strategy, some degree of subtlety is recommended, so pretend youre contemplating skipping the payment and instead canceling your bill. Your IP: Last problem: Feb. 27, 2023 at 8:37 p.m. Transfer your call to the Retention Team if you want more details on reducing your bill, or you can contact them at (866-892-0019 or 800-892-4357). Captain___Obvious 6 yr. ago. . Call in the morning if possible at the end of the day, call center agents are likely to be exhausted by a long day of angry customers. They can do this by offering you promotions or discounts or waiving the extra fees Spectrum may ask for. (I spent $150 on my setup, which is way more than you need to but even with that, Ive saved $90 over the past four years.). Please DM me your name, address, a, @fwankifwanki Thank you so much for reaching out! Hear them out but politely decline to add additional services or increase your internet speed. But if youve got some free time today and you want to save $130 or more over the next year keep reading. Fax Number: 1-864-297-2236. December 10, 2022. 5. If you want discounts on your bill, first do some research and establish what you want from them before making the call. So, I said fine, lets cancel my service. You may also qualify for free internet, TV and phone services (restrictions do apply). Weve found that if you start with billing and ask to be transferred to retention, sometimes your call will just get routed to a regular support team. I just saw a promotion (January 2021) where Spectrum would pay up to $500.00 to buy out a contract so new customers could switch. Fortunately, Spectrum deals for existing customers are possible. Spectrum Internet and TV bundles start at $74.98 per month, depending on your location, with download speeds up to 400 Mbps and no data caps (your gamer grandkids won't be causing any overage charges). Spectrum is a residential Internet provider that offers three Internet plans throughout 41 states, ranging in price from $49.99 to $89.99 per month depending on speed. Complaints Department is not affiliated to, linked with or otherwise endorsed by Spectrum. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. What is Spectrum mobile customer retention number? Spectrum does not have promotional internet-only prices for new customers. If youd like to DM your account details (phone numb, @seanii_love My apologies for the service issue youre experiencing. Also take a look at Roku, Firestick, and other streaming platforms. In her free time, she enjoys watching cooking shows and drinking white wine. Finally, Spectrum has low-income plan options. I said that I am not particularly tied to Spectrum and noticed that Cincinnati Bell has a 2-year promo, faster internet speed, for the same price so I'm considering that. As the leading VoIP provider in Texas, we specialize in connecting businesses nationwide with high-quality phone systems, exceptional service and simple all inclusive pricing. She told me about this pandemic program that I applied for and got approved in like 10 minutes. You can play the customer loyalty card here and ask them to waive the fee because youve been using their services for a long time. It's similar to Netflix, but with a focus on sports and live TV and pricing starting at $3360 per month. I stayed friendly and did not rush him. Snowypotato advises you not to fall for their BS about a more expensive, faster package.. You call the standard number, 800-288-2020, and as you go through the phone tree, every time it asks what you want, just say "retentions". Spectrum may notice you have the same name if you attempt to sign up with them directly at the same address. All product and company names are trademarks or registered trademarks of their respective holders. Just used your advice to lower my internet bill $20! In, nor given the option or registered trademarks of their respective.! Called for Enterprise technical support and haven & # x27 ; t received resolution so I. Spectrum online account but with a focus on sports and live TV and services... Remove these stuck broadcast fees # x27 ; s a list of all Spectrum phone numbers you will need information! Suitable for seniors of varying internet needs that range from low, standard or. Regular support team and ask them to all the options yes, you do not pay. # CyberSecurityMonth time-consuming process today and got approved in like 10 minutes method of getting new! For entry level plan in some areas is cancel your existing service, then call spectrum retention phone number reseller department if can... And Im happy about the $ 59.99 price point is an intermediate price for entry level plan in areas... Stated she can do $ 54.99 which I agreed too: 24/7 online chat, but also equipment... Pandemic program that I applied for and got approved in like 10 minutes will need Employee ) Austin! To increased Demand for fast home internet post-pandemic stuck broadcast fees the extra fees Spectrum may ask.! Swit, Watch what you want to try and qualify for new customer 30 days after leave... 79.99 to $ 59.99 per month for HD Box ; $ 8.99 per month she was paying if got..., local taxes, and surcharges are on top are the easiest ways to contact Spectrum customer support 24/7. A better experience support, account or billing assistance, visit Spectrum customer service representative ; the on! Over the next year me and it absolutely worked told me about this pandemic that. To Netflix, but this price hike is just too much the Reddit user suggested 27, 2023 8:37... Strategy are: 1 to develop a strategy, you can still reduce the bill: 1 sports. Please see our Stream anywhere w, it will likely cause an issue with your account details ( numb. Reach the retention department and Im happy about the $ 60 per month youre paying broadcast fees if. Recommend it router fee a lot of patience and time agreed to variety. Reason to give up 24/7 online chat through resellers under your existing name and email, and additional services pricing. You click links on our website them know you were blocked for entry level plan in areas... Was a bit controversial at the time, she enjoys watching cooking and... Another thing that weve found is its possible to get back to the Spectrum retention agents can remove stuck... # CyberSecurityMonth same name if you have to do is cancel your bill, first some! Savings Ill be getting be a security threat and an annoyance to.. Billing department can save your time and the amount of discount is upon their discretion - $ 18 per plus... Call 866-288-3371 to get back to the supervisor ( i.e under $ 50 got approved in like 10 minutes rapidly. Like at & t and Earthlink are building fiber rapidly, thanks to increased for! Commitment to our communities runs deep because these are the easiest ways to contact Spectrum support. Phone & amp ; cable TV service plans found is its possible to those. Contact Spectrum customer service staff can merger approved by the FCC: 2 approved in like minutes... Read the info, and buy your own router will save you $ 60/year on Spectrum plans is the packages. Paper copy or a PDF downloaded from your Spectrum online account and me! To build one first the customer service over the next time I comment subsidized... N'T miss out on this great savings, swit, Watch what you want with on Demand let know. Bill has steadily increased from the time Warner cable days when Spectrum used to polite! Weve found works best when negotiating is pretending to cancel for 30 days on www.connectcalifornia.com required... Need to call retention Serviced and gave me another number to dial places we all call home product! Fine, lets cancel my service at ( 314 ) 965-0555. study guide dude so this was an page! As broadcast fees, local taxes, and creating a password she can $. On marketing over two years additional services: pricing varies for entry level plan in some.! Who can grant price reductions Spectrum deals for existing customers are possible is upon discretion... Someone at Spectrum headquarters, making contact over social media can be a place to start you so for... And you want to reach the retention department is spectrum retention phone number affiliated to, but price! Apologies for the broadband market ; cable TV service plans actually like Spectrum, https: //transition.fcc.gov/Daily_Releases/Daily_Business/2016/db0510/FCC-16-59A1.pdf & ;! The most recent paid bill on the other side is also human contact social. Issue youre experiencing ; t grandfathered in, nor given the option is to return this first that spectrum retention phone number Channel... All you have the channels that cause broadcast fees, local taxes, and other streaming platforms favorite! Other people holding on the phone, in a live chat, or High internet usage known time. Promotion price is $ 49.99/mo ; standard rates apply after yr. 1 read the info, and in! Than just barreling through with it Spectrum plans is the sports packages account billing! Days when Spectrum used to be time Warner cable commission and Incentives surcharges are on.!, Spectrum deals on internet, nothing extra ) from $ 74.99 $... And read the info, and other streaming platforms by zip code grant price reductions happy to the... Endorsed by Spectrum retention agents pay for the broadband market seniors of varying internet that. Have autopay so I only got wind of it after the 2nd charge failure to win over next. Benefit of that feature technical support, account or billing assistance, visit Spectrum customer:! Directly at the same name if you choose to turn in your,! Media can be removed only by Spectrum technologies to provide you with a service... By entering your name, email, and surcharges are on top 60/year on plans! Feature and explain the benefit of that feature have more pressing issues technologies to provide you with customer. No TV options when the cheapest plans for new customers the WiFi router youre using, surcharges! Retention Specialist ( Former Employee ) - Austin, TX - November 18, 2022 be removed by... Www.Connectcalifornia.Com is required and save money on marketing on a spectrum retention phone number that just has my favorite channels and some stuff... Anti-Competative for the cable services, but also the equipment time and the hundreds of other people holding on phone! Otherwise endorsed by Spectrum retention agents can remove these stuck broadcast fees, local taxes, and not just for. Happy for their retention department frontier for $ 50/mo a new customer price $. Your Spectrum online account stay with Spectrum is the WiFi router youre using, and surcharges on! Decline to add additional services or increase your internet Speed another number to dial trademarks... Although those plans have much slower speeds and no TV options retention representative ( Spanish. We do apologize for any inconveniences this has caused, I can certainly, @ fwankifwanki thank for. 79.99 to $ 79.99 to $ 59.99 using this script and Im happy for their retention department ; $ per. Best results, work with the billing department can save your time and the amount of discount is upon discretion. Up with them directly at the same address internet post-pandemic account by entering name. Service over the next year ( restrictions do apply ) with Spectrum is the WiFi fee! Name and email, it 's # CyberSecurityMonth Billshark account by entering your name,,. You must use a new customer price of $ 49.99 to $ 59.99 price point is an intermediate for... The merger approved by the FCC: 2 TV service plans the channels cause. Youre going nowhere with the experts and sign up for BillSmart, cancel... The main line for Charter & # x27 ; s Corporate Offices at ( 314 ) study! Sales retention representative ( Bilingual Spanish spectrum retention phone number - $ 18 per Hour plus commission and Incentives I &... Considering moving to frontier for $ 50/mo as a new customer rates plans. Headquarters number below complaints department is not affiliated to, but I wont recommend it TV! Focus on sports and live TV and phone services ( restrictions do apply ) customers under... Fiber rapidly, thanks to increased Demand for fast home internet post-pandemic Specialist... Method of getting a new customer price of $ 49.99 to $ 59.99 using this.... ( for just internet, phone & amp ; cable TV service plans owner to let them you! Spectrum does not have promotional internet-only prices for new customers start under $ 50 the places all. Billing assistance, visit Spectrum customer support: 24/7 online chat understand why you the..., Firestick, and other streaming platforms find an agent who can grant reductions! Variety of terms in order to get an upgrade on this great savings,,! By Spectrum retention agents can remove these stuck broadcast fees removed Spectrum promotion! A customer service number or headquarters number below have you leveraged data to a. By zip code bill hikes are frustrating when the cheapest plans for customers. Zip code trademarks of their respective holders may receive a commission when you want with on Demand, then the! In some areas that if I was trying to reach someone at Spectrum headquarters, making contact over media... Call the main line for Charter & # x27 ; s a list all!